📋 Overview
When you set up Stripe as your payment processor in TeamUp, you are redirected to Stripe's onboarding flow.
During this process, you may have the option to sign in to an existing Stripe account rather than creating a new one. However, connecting a pre-existing Stripe account may require additional steps or support assistance depending on your account configuration.
💡 Stripe typically allows only one third-party platform integration on a Stripe account at any given time. If your Stripe account is currently connected to another platform, you may need to disconnect that integration before connecting to TeamUp.
✅ Before You Begin
Before starting the Stripe integration process, review the following to help ensure a smooth connection.
Click the arrow to learn more about prerequisites
Click the arrow to learn more about prerequisites
🔑 Check for Existing Platform Connections
If your Stripe account is currently integrated with another platform or software provider, you may need to revoke that access first. While the other integration is active, Stripe may not allow a new third-party connection.
Keep in mind that during the gap between disconnecting one platform and connecting TeamUp, payments may not be processed through that Stripe account.
📋 Have Your Stripe Credentials Ready
You may need to sign in to your Stripe account during the integration flow. Make sure you have access to the email address and password associated with your Stripe account.
⚙️ How to Start the Stripe Integration
The Stripe integration is managed from your payment settings within TeamUp. Below are the steps to begin the process.
Click the arrow to learn how to start the Stripe integration
Click the arrow to learn how to start the Stripe integration
Navigate to Settings ➔ Collect Payments ➔ Manage Payment Methods.
Locate the Stripe option and select Integrate (or Connect with Stripe).
You are redirected to Stripe's hosted onboarding flow.
On the Stripe page, sign in to your existing Stripe account rather than creating a new account.
Complete any verification steps Stripe may require.
Once finished, you are redirected back to TeamUp.
⚠️ If you encounter an error during this process, or if the system creates a new Stripe Express account instead of linking your existing account, stop the process and contact TeamUp support.
Do not attempt to unlink and re-link on your own, as this may affect your payment setup.
🔍 After Connecting Your Stripe Account
Once the integration is complete, you may notice a few changes in your Stripe dashboard.
Click the arrow to learn more about post-connection details
Click the arrow to learn more about post-connection details
After integration, a connected account named "TeamUp" typically appears in your Stripe dashboard under Settings ➔ Profile ➔ Accounts. This is normal and represents the connection between your Stripe account and TeamUp.
💡 The account ID shown next to the "TeamUp" entry in your Stripe Profile may be needed if you later need to migrate customer card details. Keep a note of this ID for your records.
📞 When to Contact Support
Some connection scenarios may require assistance from the TeamUp support team.
A new Stripe Express account was created instead of linking your existing account.
You see an error when trying to integrate after unlinking a previous Stripe account.
Your existing Stripe account does not appear as an option during the onboarding flow.
You are unsure whether your current Stripe account is compatible with TeamUp's integration.
In these cases, reach out to TeamUp support for guidance. Connecting a pre-existing Stripe account may require manual configuration that is not available through the self-service setup.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I connect a Stripe account that is already linked to another platform?
Click the arrow to see the answer
Click the arrow to see the answer
Stripe generally allows only one third-party platform connection at a time. You may need to disconnect your existing platform integration before connecting to TeamUp. During this transition, payments may not be processed through that Stripe account.
What if Stripe created a new Express account instead of using my existing account?
Click the arrow to see the answer
Click the arrow to see the answer
If a new Express account was created during the onboarding flow, do not attempt to unlink and reconnect on your own. Contact TeamUp support so they can review your account and assist with connecting your existing Stripe account.
Do I need to disconnect my old platform before connecting to TeamUp?
Click the arrow to see the answer
Click the arrow to see the answer
In most cases, yes. If your Stripe account is actively connected to another platform, you may need to revoke that access first. Be aware that during the gap between disconnecting one platform and connecting TeamUp, payments may not be accepted into that Stripe account.