Customers will receive a receipt for all purchases made through TeamUp.
An email will be sent to your customer, with a PDF attachment similar to below, once the payment has been confirmed i.e. reached your account
Note. Online payments will confirm themselves, once the processing partner has verified the payment.
Offline payments i.e., cash payments will need to be confirmed by you. To confirm any pending offline payments, go to Billing/Revenue >> Pending where you will have the option to confirm offline payments.
If you as a business owner want access to the PDF receipt for a customer, head to the customer's membership >> click on the Past Payments tab >> in the Invoice Date column, click on the date of the payment in question >> finally click PDF in the top right.
While you can edit the text of the email, there isn't a way to turn them off from the business dashboard as it's a default email that is sent following any purchase.
If you want to turn off receipts for all customers, please reach out to our support team. They can disable receipts for new sign-ups and request a backend change for existing customers.
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