The 'Block Customer' functionality allows you to instantly block members from booking classes, appointments, and courses. Blocked customers can still purchase memberships and store items while blocked.
💡Please note that blocking a customer will not remove them from any previously booked classes.
How to block a customer
To block a customer from booking, head to Customers ➔ Customer List ➔ click a customer ➔ click the 'Block Customer' button.
In the modal, click 'Block'.
Once done, the customer will show as blocked on their profile, and they won't be able to make any bookings until they are unblocked by a member of staff.
💡 The 'Block Customer' functionality only stops customers from booking sessions.
If you need to put a customer's membership on hold for a period of time, e.g., they're going on holiday, have an injury, etc., we recommend putting their membership on hold, as this will stop their billing and block their bookings.
Learn more about holds here.
Where can I see my blocked customers?
On the Customer List
The 🚫 label will also be added to blocked customers on the Customer List :
On the Class Detail page
Blocked customers will show a 'Registrations blocked' label under their name on the Class Detail page (Calendar ➔ click a class).
Your staff will also be able to see if a customer is blocked when registering them for a class from the business side.
In the All Customers Report
Blocked customers will also be flagged in the All Customers Report, as seen below.
💡The block is only applied to registrations coming from the Customer Site. Even if a customer is blocked, you will be able to override this and add them to a session from the business side.
How to unblock a customer
To unblock a customer, click the 'Unblock Customer' button on their profile.
Frequently Asked Questions (FAQ's)
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Click on the arrow to view frequently asked questions
What happens to any registrations the customer has already booked?
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This feature currently only blocks new registrations. Existing registrations will remain in place and should be removed manually if desired.
What do blocked customers see on the Customer Site?
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If a blocked customer tries to book a session, they will see a message letting them know they have been blocked.
Can Blocked customers make purchases?
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Yes. Blocked customers can still purchase memberships and/or store items.