📝 Overview
The Store reports give you a history of your store's orders, so you can review what has been bought, whether it has been paid for, and whether it has been delivered. They also cover your gift card purchases.
This guide walks you through the Store Orders and Gift Card Purchases reports, the filters you can apply, and how to download your data.
💡 This report focuses on orders. If you would rather look at sales by individual product, see the All Store Order Items report here.
📊 Using the Store Orders Report
To open the report, go to Reports ➜ Store ➜ All Store Orders.
🔎Filters and grouping options
The All Store Orders report lists your store order history. You can narrow the list using the following filters.
Customer | Search a customer's name or email |
Any Payment Status | Select "Paid" and/or "Not Paid" |
Any Delivery Status | Select "Delivered" and/or "Not Delivered" |
See Results From | Choose the time period you want the report to cover |
💾 Downloading the report
To download the report, click the Download button.
🎁 Using the Gift Card Purchases Report
Your Store reports also include a Gift Card Purchases report, which shows every gift card bought through your account, who it was bought for, and where it has got to.
To open it, go to Reports ➜ Store ➜ Gift Card Purchases.
🔎 What the report shows
Each row represents a single gift card purchase, with the following columns.
Customer | The customer who bought the gift card |
Purchase Date | The date and time the gift card was bought |
Recipient Name | The person the gift card was bought for |
Recipient Email | The email address the gift card was sent to |
Amount | The value of the gift card |
Status | Scheduled, Delivered, Redeemed, or Expired |
Delivery Date | The date the gift card is scheduled to be sent to the recipient |
Delivered | The date the gift card was actually delivered. This shows as "N/A" for gift cards that have not been delivered yet |
📶 Filtering and downloading
Under Filter Results By, you can filter by Customer or by Any Status, selecting any combination of Scheduled, Delivered, Redeemed, and Expired, then clicking Apply Filter.
Use See Results From to set the time period the report covers, and click Download in the top right to export it.
💡 To learn how to create and sell gift cards in the first place, see Adding Gift Cards here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
What is the difference between this report and All Store Order Items?
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Click the arrow to see the answer
This report is based on orders, so each row represents a customer's order. The All Store Order Items report is based on products, so it shows you how individual items are selling, and it includes a Best Selling Products view.
For the product view, see the All Store Order Items report here.
Where do I fulfil orders that have not been delivered?
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This report shows you the delivery status of your orders, but you manage and fulfil them elsewhere. Outstanding store orders appear in your To-Dos section so you can action them.
Can I change the order my products are displayed in?
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Yes. You can drag and drop your products into the order you want from the Product Sorting tab, and that order is reflected in Point of Sale, the Customer Site store, and your own store.
For the steps, see Reordering how Store Items are Displayed here.
Do gift card sales appear in the Store Orders report?
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Click the arrow to see the answer
No. Gift cards are handled separately from store products, so they have their own Gift Card Purchases report within your Store reports rather than appearing alongside store orders.
See the Gift Card Purchases section above for how to use it.
Where can I see all the other reports available?
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Click the arrow to see the answer
For a full list of every report, organised by category, see An Overview of Reporting here.