đ Overview
The Instructor Hours and Pay Rates report shows how many hours each of your instructors taught during any given timeframe, across all event types (classes, appointments, and courses).
It also shows occupancy and the number of no-shows per class, along with a summary and breakdown of each instructor's earnings if they have Pay Rates set up.
đĄ To set up or edit the rates behind this report, see How to manage instructor Pay Rates here.
đ Using the Instructor Hours and Pay Rates Report
To open this report, go to Reports â Events â Instructor Hours and Pay Rates.
Use the instructor filter to view the data for one instructor, and the date filter to see results for a particular date range. The sections below walk through both views.
Click the arrow to learn more about using this report
Click the arrow to learn more about using this report
The unfiltered view (all instructors)
By default, the columns of the unfiltered report display the following information.
Instructor | Name of the instructor |
Total Events | The number of classes, appointments, and courses taught by the instructor in the selected date range |
Total Hours | The total number of hours worked in the selected date range |
Total Earnings | The instructor's total earnings in the selected date range, based on their Pay Rates |
đĄ Only customers marked as attended are taken into account for per-customer rate types. You can override this in the Pay Rate settings to include late cancels and no-shows as well.
â ď¸ The Total Earnings column may take up to 5 minutes to update after an attendance status change.
đââď¸ Viewing a specific instructor's hours and earnings
Filtering the report by a single instructor gives you a detailed breakdown of their earnings over time, including the event name, the date and time, the venue, the number of attendees, the duration, which Pay Rate was applied, and the total earnings for that event.
The detailed view displays a bar with the instructor's totals at the top, followed by an itemised list of the events, attendees, hours, Pay Rate, and earnings per event.
â ď¸ A Pay Rate needs to be assigned to an event before the session start time. If a session has already happened, it is not possible to assign a Pay Rate retroactively. Events without a Pay Rate assigned show as "N/A" in the report.
To see the details of a Pay Rate, hover over it in the report. For a tiered Pay Rate, the message displays the different tiers.
You can also configure the columns in this view to display more information, such as the number of no-shows and late cancellations, and the number of free attendees.
đž Downloading the report
To download the report, click the Download button in the top right corner.
â Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Why does Total Earnings show 0 for an instructor?
Click the arrow to see the answer
Click the arrow to see the answer
Earnings are calculated from the Pay Rates assigned to an instructor. If no Pay Rates have been set up for them, the Total Earnings field will show 0.
To set one up, see How to manage instructor Pay Rates here.
Why do some events show "N/A" instead of a Pay Rate?
Click the arrow to see the answer
Click the arrow to see the answer
A Pay Rate has to be assigned to an event before that session starts. Any event that ran without a Pay Rate assigned will show as "N/A".
Pay Rates cannot be applied retroactively, so assigning one now will not update events that have already taken place.
Why does the Total Earnings column show a "Pending" pill?
Click the arrow to see the answer
Click the arrow to see the answer
After an event ends, it takes a few minutes to calculate the instructor's earnings. During that time, the Total Earnings column displays a Pending pill.
Where can I see all the other reports available?
Click the arrow to see the answer
Click the arrow to see the answer
For a full list of every report, organised by category, see An Overview of Reporting here.