📝 Overview

The Pay Rates feature lets you calculate and track your instructors' earnings for the classes, appointments, and courses they teach. You can base a Pay Rate on how many customers attended, on the duration of the event, or on customer tiers.

Pay Rates give you a flexible way to work out what each instructor earns for the sessions they run. There are three ways to set up a Pay Rate: based on how many customers attended an event, based on the duration of the event, or by creating customer tiers.

You can create multiple Pay Rates per instructor, which is useful when an instructor earns different amounts depending on the event type or location. For example, an instructor who runs Personal Training at two locations for different amounts would have two separate Pay Rates, and an instructor who earns different rates for courses, consultations, and classes can have a Pay Rate for each.

💡 The Pay Rates you create are reflected in your Instructor Hours and Pay Rates report, where you can see a summary of earnings and filter for more detail. For a walkthrough of the report, see the guide here.

🛠️ How to create a Pay Rate for an instructor

You create and manage Pay Rates from the Staff area. Head to Staff ➜ Staff Management ➜ click 'Options - Manage Pay Rates' next to an instructor ➜ click 'Create a Pay Rate'.

There are three Pay Rate types to choose from. Expand the section below to learn more about each one.

Click the arrow to learn more about the three Pay Rate types

Set Pay Rate per customer

This Pay Rate is based on the number of customers who attend an instructor's class, appointment, or course. Additional settings include:

Late cancellations. Customers who booked the session but cancelled after your cancellation cutoff will count toward the instructor's earnings.
No-shows. Customers marked as a no-show by the instructor will count toward the instructor's earnings.
Include customers that registered for free. Customers booked in for free, by you or your staff, will count toward the instructor's earnings.
Rate cap. Sets the maximum amount the instructor can earn for that session.
Base rate for empty sessions. Sets the rate the instructor earns if no one attends the session.

Set Pay Rate per hour

This Pay Rate is an hourly rate, used to calculate pay based on the duration of classes, appointments, or courses. Advanced options include:

Rate cap. Sets the maximum amount the instructor can earn for that session.
Base rate for empty sessions. Sets the rate the instructor earns if no one attends the session.

Set Pay Rate per tier

This Pay Rate lets your instructors earn a fixed amount per customer attendance on a tiered basis, which encourages instructors to fill a class.

🧠 For example: with 1 to 10 attendees the instructor earns £8 per attendee, with 11 to 18 attendees they earn £10 per attendee, and with 19 or more attendees they earn £14 per attendee.

📊 Where to see your instructors' earnings

You can view a full report of your instructors' hours and earnings from the Instructor Hours and Pay Rates report in your Reports section. From there you can see each instructor's totals and filter the data for more detail.

After an event ends, it takes a few minutes for the system to calculate an instructor's earnings. During this time, the 'Total Earnings' column shows a 'Pending' pill. You will also need to mark off attendance, including attended and no-shows, for the Pay Rate to show accurately.

💡 For a full walkthrough of this report, see the Reports - Instructor Hours and Pay Rates guide here.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.