TeamUp's Pay Rates feature allows you to calculate and track your instructors' earnings for the classes, appointments, and courses they teach.

There are three ways to set up Pay Rates:

💡You can create multiple Pay Rates per instructor. This is useful if you need to set different rates based on the event type and/or location.

For example, if you have an instructor who offers Personal Training sessions at two of your locations but earns a different amount depending on the location, you would need to create two separate Pay Rates for them.

Or maybe you have an instructor who earns different rates for courses, consultations, and classes - you can achieve this by creating multiple Pay Rates for them.

💡The Pay Rates you create for your instructors will be reflected in your Instructor Hours and Pay Rates report. From this report, you'll be able to see a summary of your instructors' earnings and filter the data to see more detailed information.

In this guide, we'll cover:

Head to Staff >> Staff Management >> click 'Options - Manage Pay Rates' next to an instructor >> click 'Create a Pay Rate'.

This Pay Rate is based on the number of customers who attend an instructor's class, appointment, or course. Additional settings include:

For a step-by-step guide on how to create a per customer Pay Rate, see the tutorial below:

This Pay Rate is an hourly rate for instructors and is used to calculate pay based on the duration of classes, appointments, or courses. Advanced options include:

See below for a step-by-step guide:

This Pay Rate allows your instructors to earn a fixed amount per customer attendance on a tiered basis.

For example:

No, Pay Rates can't be deleted, but you can archive them, which will deactivate them and save them in the archived Pay Rates log. To archive a Pay Rate, click 'Archive' next to the desired rate. Please note that this action cannot be undone.

To view your archived Pay Rates, click the 'View Archived' toggle, as seen below.

Pay rates cannot be edited once created. If you need to change a rate, you'll need to archive it first by clicking the 'Archive' button next to it and then creating a new one (as seen above).

You can see a full report of your instructors' hours and earnings from the Instructor Hours and Pay Rates report in the Reports section on TeamUp. For a walkthrough of this report, please see this guide.

Please note that after an event ends, it takes a few minutes for the system to calculate an instructor's earnings. During this time, the 'Total Earnings' column in the report shows a 'Pending' pill, as seen below.

A Pay Rate needs to be assigned to an event before the session start time. If a session has already happened, it's not possible to assign a Pay Rate retroactively. Any events that didn't have a Pay Rate assigned will show up as N/A in the Instructor Hours and Pay Rates report, as seen below.

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No. The feature allows you to create Pay Rates based on the duration of a session or the number of customers that attended. The system then calculates each instructor's gross earnings based on their Pay Rates. To factor in taxes, you'll need to go to the Instructor Hours and Pay Rates report, download it and then add the taxes externally.

No. Similarly to taxes, you'll need to manage payouts externally.

No, not at this time.

✍ If you'd like to request any of the functionalities above (or anything else!), please submit your request via our feedback portal.

If all instructors have a Pay Rate their amounts will be calculated individually.

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Reports - Instructor Hours and Pay Rates