When you add a customer to Teamup they are sent an email with a unique link to set up their account. Occasionally our emails can get lost in spam folders or accidentally deleted by customers.
If this happens you can send links to your customers manually. You have a couple of options to do this.
1. Go to your customer list, and find the customer you would like to resend the email to. Click 'Unclaimed' as highlighted below:
A pop-up will appear on screen, where you can resend the invite email to this customer.
You can also copy the URL and send to the customer yourself.
2. You can find your customer's unique link on their profile
Find your customer and select the 'Account Management Settings' button:
From here you can either 'Resend Invite Email', or 'View Invitation Link' where you will be able to copy and paste the link on this page and send to the client as you choose.
Note. Once the profile is linked by the customer this link with no longer appear.
❓ Frequently Asked Questions (FAQ's)
Click here to view frequently asked questions
Click here to view frequently asked questions
Which url should I direct customers to if they would like to log in to their account?
Click here to view the answer
Click here to view the answer
Please direct your customers to your customer site url which can be found here, or by going to Customer Experience ➔ Customer Site on your dashboard.
Do not direct customers to www.GoTeamUp.Com as this url is only meant to be used by staff members to log into their business account.