📝 Overview
If you have a recurring membership, you can check when your next payment is due and how much it will be at any time from your account.
This guide shows you where to find your billing details on the web and in the Member Booking App, and what to do if you have a question about a charge.
💡 Upcoming charges only apply to recurring memberships. Packs and prepaid plans are paid in full when you purchase them, so they do not have upcoming payments.
🔍 View Your Next Payment
Your billing details are shown on the detail page for each of your memberships. Follow the steps below for the version of your account you are using.
🖥️ On the Web
You can check your billing details from the web version of your account on a laptop, desktop, tablet, or mobile browser.
Head to My Account ➜ Memberships ➜ Details next to the membership you want to check.
On the membership detail page, you will be able to see your billing day of the month, your recurring membership amount, and your upcoming charges.
📱 In the Member Booking App
You can also view your membership details in the Member Booking App, including your active memberships, usage, and renewal dates.
Tap My Account ➜ open the drop-down menu at the top of the screen ➜ Memberships.
💡 If you manage a family, select the family member's profile from the drop-down menu first to view their memberships.
💬 Questions About a Charge
The business you attend manages your membership, pricing, and billing, so they are best placed to answer questions about a specific payment.
You can find their contact details by going to My Account ➜ Contact.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Why is my next payment different from my usual amount?
Click the arrow to see the answer
Click the arrow to see the answer
Your next payment can be adjusted for a few reasons. If you have account credit on your profile, it is used against your next recurring membership bill automatically.
If you upgraded your membership, you are credited with any overpayment from your previous bill. If your membership was placed on hold, your payments are adjusted to reflect the time it was inactive.
If you are still unsure, contact the business via My Account ➜ Contact.
💡 To learn more about upgrading or downgrading your membership, see the guide here.
Can I change the day I'm billed on?
Click the arrow to see the answer
Click the arrow to see the answer
Your billing day is set by the business when they create your membership, and they can change it from their Business Dashboard.
If you would like a different billing day, contact the business via My Account ➜ Contact.
Where can I see payments I've already made?
Click the arrow to see the answer
Click the arrow to see the answer
On the web, head to My Account ➜ Payments, where you can view your past payments and receipts. You also receive an emailed receipt as a PDF once each payment has been confirmed.
The Member Booking App also lets you access your payment history and receipts.
Why can't I see any upcoming charges on my membership?
Click the arrow to see the answer
Click the arrow to see the answer
Upcoming charges only apply to recurring memberships. If you have a pack or a prepaid plan, you paid for it in full at the time of purchase, so there are no further payments scheduled.
If you have renewed a recurring membership, payment is not taken until the renewed membership's start date.
How do I check the next payment for a family member?
Click the arrow to see the answer
Click the arrow to see the answer
If you manage a family, select the family member's profile from the drop-down menu first.
Then follow the same steps in this guide to view their memberships under My Account ➜ Memberships.