đ Overview
You can change the day of the week or the day of the month that a customer's recurring membership is billed on, without cancelling and recreating their membership.
This guide shows you how to change the billing day for an individual customer, for both weekly and monthly memberships.
đĄ To change the billing date for everyone on a membership rather than one customer, see How to change the payment/billing date for all your customers here.
đ How To Change the Billing Day
You change the billing day from the customer's own profile, by editing the membership itself.
Go to the customer's profile page.
âClick the Memberships tab, then select the membership you want to change.
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Click Edit.
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Scroll to the bottom of the page, where you will see the current billing day.
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đď¸ Weekly memberships
Click the current billing day to change which day of the week the membership is billed on, then click Submit Changes.
đ Monthly memberships
Click the current billing date to change which day of the month the membership is billed on, then click Submit Changes.
â ď¸ Moving a billing date part way through a cycle can leave your customer owing a little more or a little less on their next payment. It is worth checking their next upcoming payment after making the change.
â Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Will changing the billing date affect how much my customer pays?
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Click the arrow to see the answer
It can. If a customer paid on the 1st of September and you move their billing date to the 15th, their next payment covers a shorter period than usual, so they may be owed something.
You can edit the amount of that one payment without changing the membership price. For the steps, see Adjust an upcoming payment for a customer here.
Can I change the billing date for all my customers at once?
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Click the arrow to see the answer
Yes. Rather than editing each customer individually, you can update the billing date across everyone on a membership, and adjust their payments so nobody underpays or overpays.
For the steps, see How to change the payment/billing date for all your customers here.
Can I skip a payment instead of moving the billing date?
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Click the arrow to see the answer
Yes. If you only want to pause one payment rather than permanently change when the membership bills, you can skip that payment instead.
For the steps, see How to skip membership payments here.
Where can I see and edit all of a customer's upcoming payments?
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Click the arrow to see the answer
Upcoming payments can be rescheduled, skipped, or have their amount changed from your upcoming billing.
For a full walkthrough, see Editing upcoming billing here.