📝Overview
You may be asked to add a payment method for your membership, typically because the business created the membership for you, but hasn't added your payment details. This guide will look into how you can add or update your payment details for your memberships, and if you manage payments for multiple family members, you can add payment details for their accounts in the same way.
💳 Adding your Payment Method
If your membership is missing its payment method, you'll see a banner in your account indicating this, and you can add a payment method directly from the dashboard of your account.
Select ADD PAYMENT DETAILS for quick navigation to your membership. Select your payment method and purchase once you have chosen and added your payment details.
💡Payment details can only be saved to your account for future use if you make a purchase once you enter them.
If a payment is not made successfully, your payment details will not be saved, even if you select the "Save payment details" option.
If the payment method you choose is an online payment method like Stripe or GoCardless, you will be redirected to the payment processors page where you can enter your details to complete the addition of payment method.
💡 If you are a family manager, you can add a payment method for your member's accounts in the same way as described above.
💱 Changing your Payment Method
If you'd like to change the payment method you've set up for your membership you can do this by:
Going to the Memberships section on your consumer account, clicking on Details to the right of the membership in question, and then selecting Change Payment Method.
Going to My Account, then select the Memberships option on the left, and click on Change Payment Method to the right of the membership you're editing.
💡 If you're the family manager and multiple family members have the same membership, each family member will appear with their membership appearing to the right.
❓ Frequently Asked Questions (FAQ's)
Click here to view frequently asked questions
Click here to view frequently asked questions
Can I change the payment method for a Pack or Prepaid Plan membership?
Click here to see the answer
Click here to see the answer
No. Pack and Prepaid Plan memberships are paid for upfront, and don't require follow-up payments like Recurring Memberships do, so there's no option to change a payment method on a Pack or Prepaid Plan membership.