📝 Overview
If you have a product variant you no longer want to sell, you can set it to inactive so it is removed from sale without deleting it. This is useful when a size, colour, or other variant is out of stock or discontinued, and you can set it back to active whenever you want to sell it again.
This guide walks you through making a variant inactive from your Business Dashboard, and reactivating it later.
🛍️ How to Make a Variant Inactive
You deactivate a variant from the product it belongs to, in the Store section of your Business Dashboard. Once a variant is inactive, customers can no longer purchase it.
Go to Store ➜ Products, and click the product that has the variant you want to change.
Click Options next to the variant, and select Edit.
Set the variant's status to Inactive, and click on Save.
Once that's done, you will be redirected back to the store items page, and that specific inventory item will display as Inactive.
💡 Making a variant inactive removes only that variant from sale. The product and its other variants stay available.
🔄 How to Reactivate a Variant
When you want to sell the variant again, and set its status back to active, follow the steps below.
Click here to find out more about how you can reactivate a store item variant
Click here to find out more about how you can reactivate a store item variant
Go to Store ➜ Products, and click the product that has the variant you want to change.
Click Options next to the variant, and select Edit.
Set the variant's status to Active, and click on Save.
Once that's done, you will be redirected back to the store items page, and that specific inventory item will display as Active.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What's the difference between making a variant inactive and deleting it?
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Click the arrow to see the answer
Making a variant inactive simply removes it from sale while keeping it on the product, so you can set it back to active whenever you want to sell it again. This is the better option when a variant is only temporarily unavailable, such as when it is out of stock.
Can I make a whole product unavailable instead of just one variant?
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Click the arrow to see the answer
Yes. Each product has a store status that controls whether it is shown and available to buy on your Customer Site, so you can hide or stop selling the whole product rather than an individual variant.
For the steps, see Adding products/items to your Store here.
Can I change the order my products appear in?
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Click the arrow to see the answer
Yes. You can drag and drop your products into the order you want from the Product Sorting tab, and that order is used in your Point of Sale (POS), your Customer Site Store, and your own store.
For the steps, see Reordering how Store Items are Displayed here.