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Adding a pre/post course session notification

This guide explains how to set up an automated email sent before or after each course session, not the whole course.

Written by Costa Bontioti

📝 Overview

You can create an automated email that's sent before or after each session of a course, for example, a reminder the day before, or a follow-up afterwards.

⚠️ This notification is triggered per session, not by the start or end of the whole course. If a course has 6 sessions, a "before session" notification will go out ahead of every one of them, not just the first.

🛠️ How to Add a Pre/Post Course Session Notification

A pre/post course session notification is built from a trigger, an action, and the email content itself.

To get started, head to Communications ➜ Notifications ➜ Course Registrations, then click Detail next to Before Course Session or After Course Session.

  1. Decide when the trigger fires. In the example below, it goes out 24 hours before a course session starts.
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  2. Create an action, for example, emailing the session attendees. You can also create actions to email the session instructor(s), or the business admins.
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    💡 Email is currently the only action type available.

  3. Decide when this action should apply, for example, always X hours before each session, as set on the trigger.
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  4. If you don't want the notification going out before every session, you can customise it per course type instead.
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  5. Or, restrict it to only the customer's first session of the course, rather than every session.
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  6. If drop-ins are enabled for the course, you can also create a separate action for customers dropping into a single session.
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  7. Customise the email content with your own subject and message body.

    💡 Use placeholders in your subject or body to auto-fill fields, such as the customer's name or the session date.

    Click Save Action to finalise the email.
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Your notification is now live and will be sent each time the trigger fires.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

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Does this notify customers about the start or end of the whole course, or each session?

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This notification is triggered per session. If a customer is registered for a course with multiple sessions, they'll receive the notification ahead of (or after) every session that matches your conditions, not just once at the start or end of the course.

Can I set up a different notification for each course type?

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Yes. You can customise the timing, action, and email content separately for each course type.

Can this notification be sent by SMS instead of email?

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No. Email is currently the only action type available for this notification.

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