š Overview
Deleting a customer permanently removes their profile from your account, along with their failed payments, upcoming event registrations, and active memberships.
This guide explains how to delete a customer profile, what happens to their data afterwards, and what to check before you do it.
š Deleting a customer cannot be undone. If you only want to stop a customer appearing in your active lists, consider marking them as inactive instead.
š¤ How To Delete a Customer Profile
You can delete a customer from their customer detail page.
Go to Customers ā Customer List ā select a Customer ā Delete.
šļø What happens to their data
If the customer has any failed payments, upcoming event registrations, or active memberships, these are removed when you delete the customer.
Afterwards, feeds show "Deleted Customer" in place of their name, because the customer's name has been removed from the system.
š³ Customers with pending payments
A customer profile cannot be deleted while it has pending payments, because the customer could still owe you money.
The payment needs to be confirmed or cancelled first. Go to the To-dos section of your account to view any pending or failed payments.
š” For more on managing these, see Introduction to the To-dos section here.
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Is it possible to undelete a deleted customer profile?
Click the arrow to see the answer
Click the arrow to see the answer
No. Deleting a customer permanently removes their profile, and it cannot be restored.
If you still need the profile, add them again as a new customer. You can reuse the same email address as the deleted profile if you want to. For the steps, see Add a Customer here.
Why can I not delete a particular customer?
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Click the arrow to see the answer
The most common reason is a pending payment on their account, which blocks deletion so that money owed to you is not lost.
Confirm or cancel the payment from your To-dos section, then try deleting the profile again.
Can I refund a customer I have already deleted?
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Click the arrow to see the answer
Not from your dashboard, as the profile and its payment history are gone.
You can still issue the refund from your account with the payment processor, such as Stripe or GoCardless. It is worth checking whether a refund is needed before deleting a profile.
Can I delete several customers at once?
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Click the arrow to see the answer
Yes, there is a bulk option if you need to remove a number of profiles together.
For the steps, see How can I bulk-delete customers? here.