📝 Overview
If you would like to delete your account with a gym or studio, or have your personal details removed, this guide walks you through what to do.
We have no direct relationship with the customers of the businesses that use our platform. Any customer who wishes to access, change, or delete their personal information should direct their request to the business.
This means that only the business you attend can delete your account from their system. Our Support team is unable to delete customer accounts on a business's behalf.
⚠️ Looking to cancel a recurring membership rather than delete your whole account? See how to cancel your monthly membership here.
🗑️ How to Delete Your Account
To delete your account, contact the business directly and ask them to delete your account from their system.
When you reach out, it helps to include:
The full name on your account
The email address linked to your account
A clear request for your account to be deleted
💡 If you have an active recurring membership, it is removed when the business deletes your account. If you would prefer to cancel it yourself first, see how to cancel your monthly membership here.
📍 How to Find the Business's Contact Details
The business's contact details are available when you log in to your account on the web, whether on a computer or in your phone's browser.
Log in to your account ➜ go to My Account ➜ Contact.
📱 Booking through the app?
The business's contact details may not be shown in the Member Booking App. If you cannot find them in the app, log in to your account in a web browser using the same email and password, then follow the steps above.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What if I've contacted the business but haven't received a response?
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Click the arrow to see the answer
If you have contacted the business by email or phone and have not heard back, get in touch with our Support team.
We will reach out to the business on your behalf and ask them to respond to you.
💡 See how to contact our Support team here.
Can I have my personal data deleted as well?
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Click the arrow to see the answer
Yes. Include this in your request when you contact the business. Each business is responsible for the personal information it holds and for handling deletion requests in line with its legal obligations.
Our Support team cannot delete your data from a business's account on their behalf.
Will I still be charged after my account is deleted?
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Click the arrow to see the answer
Once the business has deleted your account and any active memberships have ended, no further payments will be taken.
If you have already been charged for an upcoming period, refunds are decided by the business under its own policies, so raise any refund request with them directly.
Should I cancel my membership before asking for my account to be deleted?
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Click the arrow to see the answer
When the business deletes your account, any memberships on it should also end. To avoid a payment being taken in the meantime, we recommend cancelling your recurring membership first where possible, either yourself from your account or by asking the business to do it.
💡 See how to cancel your monthly membership here.
I'm a gym or studio owner. How do I close my business account?
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Click the arrow to see the answer
This guide is for customers of a gym or studio. If you are a business owner looking to close your business account, see the guide for businesses here.