📝 Overview
If you'd like to cancel or delete your account with a gym or studio, this guide will walk you through what to do.
TeamUp provides the software platform that businesses use to manage their bookings, memberships, and customer accounts, but each business independently controls its own customer records.
This means that only the business you attend classes with can remove your account from their system. TeamUp Support is unable to remove customers from a business on their behalf.
⚠️ Looking to cancel just a recurring membership rather than close your entire account? See our guide here: How to cancel your monthly membership
🚪 How to cancel your account
To cancel your account, you'll need to contact the business directly and request that they remove you from their system.
When you reach out, it helps to include:
• The full name on your account
• The email address linked to your account
• A clear request to be removed from their business
💡 If you have an active recurring membership, you don't need to cancel it manually, as it will be deleted when cancelling your account, but if you'd prefer cancelling it yourself, see How to cancel your monthly membership for the steps.
📍 How to find the business's contact details
You can find the business's contact information by logging into your customer dashboard, and going to My Account ➔ Contact:
❓ Frequently Asked Questions (FAQ's)
Click the arrow to see frequently asked questions
Click the arrow to see frequently asked questions
What if I've contacted the business but haven't received a response?
What if I've contacted the business but haven't received a response?
If you've reached out to the business (either via email or phone) and haven't received a response, please contact TeamUp Support. We'll reach out to the business on your behalf and ask them to respond to you.
Can I have my personal data deleted as well?
Can I have my personal data deleted as well?
If you'd like your personal data deleted from the business's records, please include this in your request when you contact them. Each business acts as the data controller for the information they hold within TeamUp, and is responsible for handling data deletion requests in line with their legal obligations. TeamUp cannot delete or remove your data from a business's account on their behalf.
Will I still be charged after my account is closed?
Will I still be charged after my account is closed?
Once the business has removed your account and any active memberships have been cancelled, no further payments will be taken. If you've already been charged for an upcoming period, refund decisions are made by the business according to their individual policies, so you'll need to raise any refund requests with them directly.
Will my recurring membership automatically be cancelled when my account is closed?
Will my recurring membership automatically be cancelled when my account is closed?
When the business removes your account, any associated memberships should also end. However, to avoid any further payments being taken in the meantime, we'd recommend cancelling your recurring membership first where possible — either yourself via your account, or by asking the business to do it. See How to cancel your monthly membership for steps.
I'm a gym or studio owner — how do I close my TeamUp business account?
I'm a gym or studio owner — how do I close my TeamUp business account?
This guide is for customers (members) of a gym or studio. If you're a business owner looking to close your TeamUp business account, please see Thinking of leaving TeamUp?