TeamUp now lets you add joining fees to your recurring memberships—making it easy to collect a one-time signup fee from new or rejoining customers when they purchase a new membership.
⚠️ Important: Joining fees are disabled by default for memberships created before this feature was released, but you can enable this if you'd like.
To enable them please go to:
Memberships ➜ select Membership ➜ Payment Plan ➜ Edit ➜ Add Joining Fee.
📝How do Joining Fees work?
When setting up a Joining Fee in your membership you have the option to select between the following two options:
Charge a one-time fee for new or rejoining customers. Not charged to current members.
Charge a one-time fee for new customers only. Not charged to current members. Configure how customer are considered "new" in your customer settings customer settings.
The first option allows you to charge the joining fee to "New" and "Rejoining" customers, where New customers are customers who are considered "new" in your customer settings, along with customers who are not new, which means anyone purchasing this payment plan will need to pay the joining fee.
💡If a customer purchases the same membership multiple times, they will have to pay the joining fee for each purchase.
This helps discourage customers from purchasing multiple memberships within the same billing cycle, and encourage the proper use of memberships and ensure a smoother customer experience.
The second option will only apply joining fees to "New Customers", who are again defined in your customer settings section here.
🛠️ How can I add joining fees?
You can click on the following
To a new recurring membership?
To a new recurring membership?
You can follow the steps outlined in our guide here: Add a Recurring Membership
To an existing recurring membership?
To an existing recurring membership?
Joining fees are disabled by default for all recurring memberships created before this feature was released.
To enable them please go to: Memberships ➜ select Membership ➜ Payment Plan ➜ Edit ➜ Add Joining Fee, or see the video below:
💡Customers of businesses who have Stripe enabled will go through the new checkout where payment can be taken via Apple Pay or Google Pay. This is only available when purchasing recurring memberships with joining fees, but will soon be made available for all purchase types.