📝 Overview
Discount codes let you offer money off purchases across your account, either as a percentage or as a fixed amount. This guide walks you through creating a discount code, choosing which purchases it applies to, setting its value and validity, and viewing, editing, or disabling codes you have already created.
💡 If you need to create several codes at once, each with its own unique code, see the guide on bulk-creating discount codes here.
🛠️ How To Set Up a Discount Code
To create a new discount code, head to Discount Codes ➜ Discount Codes ➜ Create a Discount Code. The walkthrough below covers each setting available as you build your code.
Click the arrow to learn how to set up a discount code
Click the arrow to learn how to set up a discount code
Name your code. First, give your discount code a name. This should be something recognisable for both you and your customers.
Choose your code. You can generate a random code:
Or enter your own in the text box available:
Choose which purchases the code is valid for.
💡 Ticking Valid by default for all purchase types, present and future, in the categories above makes your discount code usable for all purchases available under those categories.
Ticking Only valid for specific purchases. You will select these on the next page lets you choose exactly which purchases the code applies to on the next page.
Choose the discount type. Decide whether the discount is a fixed amount (for example, £10 off) or a percentage of the purchase price:
Decide who can use the code. Choose whether the code is available to all customers, or to new customers only.
Set when the code is valid. Choose when the code is valid from and until, or set it to never expire.
💡 These are the dates during which a customer can use the code. The Valid From date is when the code becomes active. Once the Valid Until date has passed, customers can no longer use the code on new purchases. This lets you set up promotions for specific dates.
🧠 Example: Use discount code "FitFifteen!" at checkout and enjoy 15% off purchases from 1 January until 31 January.
Set usage limits. You can set the number of overall uses for the code, and the number of uses each customer can have.
🧠 Example: The first 15 people to use discount code "FitFifteen!" at checkout enjoy 15% off purchases.
Choose how the discount applies to recurring or pack payments. You can choose whether the discount applies to every payment in a recurring plan or pack payment, or only to a set number of payments.
💡 If you select Every Payment, all future payments on the customer's recurring membership will be at the discounted amount. If you select Limit to set number of payments, you can choose how many payments the discount applies to.
🧠 Example: Use discount code "FitFifteen!" at checkout and enjoy 15% off your membership for the first 6 months.
Save your code. Once you are happy with these settings, click Submit to save.
If you kept the code valid by default for the selected categories, those purchases now show under applicable items. In the example below, the code applies to memberships, so by default all memberships are selected:
🛠️ How To View, Edit & Disable Discount Codes
You can review any code you have created, change its settings, or make it inactive at any time from Discount Codes ➜ Discount Codes. Use the search field at the top to find a specific code, or use the dropdown menu to view a group of codes.
To view a code's settings, click Detail, or click the discount code name. You will see the code, an overview of how many customers have used it and how many uses remain, and when it is valid until. If the code is valid continuously, no dates are shown here.
To edit a code, click Detail as above, then click Edit.
From here, you can edit any of the settings or make the code inactive:
Click Save to apply any changes to the code.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can customers use discount codes to register for single Course Sessions?
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Click the arrow to see the answer
No. Discount codes can be used to register for or purchase an entire Course, but not to register for a single Course Session.
Can I see who has used a discount code?
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Click the arrow to see the answer
Yes. For details on each code's history, such as which customers used it, how many times, and the purchase types, head to Discount Codes ➜ Reports. For more information, see the discount codes reports guide here.
How is a discount applied when taxes or fees are being used?
Click the arrow to see the answer
Click the arrow to see the answer
Taxes and fees can be applied to any purchase made through your account. For more information, see the guide on creating taxes and fees here.
The discount is applied to the pre-tax and pre-fee price, and taxes and fees are then calculated on top of the discounted amount. For example, if the total before tax is £100, the discount is £20, and the tax or fee is 20%: £100 - £20 = £80, then 20% of £80 = £16, giving a total of £96.