Why can I not delete certain fields?

If you have tried deleting a field but cannot click on the Delete button it means that the Field you're trying to delete cannot be deleted because it is a System Field .

System Fields cannot be deleted because they affect other areas of the system.

Examples are:

  • Date of Birth

  • Marketing Preference

What can I do instead?

If the Field you were trying to delete is a System Field and therefore cannot be deleted, and it's currently set to be visible on the Customer Profile page and/or included in Forms, you can either:

  1. Edit the Field from Settings >> Customer Fields so that it's neither shown on the Customer Profile page or Form(s).

  2. Remove the Field from the relevant Form(s) from Forms/Documents >> Customer Forms page.

Jump to:

System fields explained

Deleting Fields

Pre-loaded fields

Add fields to a customer profile

Add/remove Fields to a Form

Handling multiple choice fields

Using and understanding customer fields list

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