You can quickly deduct additional uses from a class pack membership. This might be useful if a customer brings a friend along and you want to deduct a session from their class pack, or they have used credit for classes that weren't timetabled.

Note. This option is only available for class pack memberships. It is not available for prepaid or recurring memberships.

To action, head to the customer's membership tab from their profile, and click on the membership you want to deduct an extra usage for.​

Click "Record Extra Usage" and enter the number of uses to remove as well as any notes. The number has to be equal or greater than 1.

To see the explanation after the fact , head to the customer's membership >> click the 'Usage' tab >> and then '+ Registrations'. ​

Here you will then see any explanations for the recorded credit.

Currently, there is no way to record extra usage to add credit back on to a customer's membership pack, but you can book them in for free from the business dashboard.

Deducting a usage it currently only possible with packs and not recurring memberships. To record a credit against a recurring membership, we recommend registering the customer into a class that has already taken place.

Did this answer your question?