š Overview
If you've tried to delete a field but can't click the Delete button, it's because the field you're trying to delete is a System Field.
š Why System Fields Can't Be Deleted
System Fields power other areas of your account, so deleting them isn't possible. There are currently two:
Date of Birth
Marketing Preference
š” For what each one powers, see the guide here.
š ļø What You Can Do Instead
If a System Field is currently visible on the customer profile or included on your forms, you have two options:
Remove it from the relevant form(s), so customers are no longer asked to complete it.
āEdit the field from Settings ā Customer Fields to hide it from the customer profile page on your business dashboard.
ā ļø Hiding a System Field only changes where it's displayed and whether it's asked for going forward. Any data already collected against it stays on your customers' records.
š” For the steps to edit a field or change which forms use it, see the guide here.
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Does hiding a System Field delete its existing data?
Click the arrow to see the answer
Click the arrow to see the answer
No. Editing a field to remove it from the profile or forms only stops it being shown or collected going forward. Existing data stays intact.
I hid Date of Birth but it's still showing. Why?
Click the arrow to see the answer
Click the arrow to see the answer
Where a date of birth has already been entered for a customer, it remains visible on their profile. Hiding the field prevents it appearing for customers with no value saved, and removing it from your forms stops new customers being asked, but existing values can't be removed from view.
Can any other fields not be deleted?
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Click the arrow to see the answer
No. Date of Birth and Marketing Preference are the only two System Fields. Every other field on your account can be deleted, though doing so permanently removes the data stored against it.
ā
This is outlined in our relevant support guide here.