📝 Overview
You can delete a staff account at any time, for example when someone leaves your business. Deleting a Staff Member removes all of their access to your Business Dashboard and any association with the classes they instruct.
This guide shows you how to delete a Staff Member, what to do if they are an Instructor or an Account Owner, and what to consider if you would rather keep their access in a different role.
⛔️ Deleting a Staff Member cannot be undone.
🗑️ Deleting a Staff Member
Staff Members are deleted from the Staff section of your Business Dashboard. If the Staff Member is an Instructor, you will be asked to assign their classes to another Instructor before the profile is deleted.
Go to Staff ➜ Staff Management.
Click Options next to the Staff Member ➜ Delete.
If the Staff Member is an Instructor, choose another Instructor to take over their classes.
Click Delete in the pop-up to confirm.
🔑 Deleting an Account Owner
Account Owner profiles cannot be deleted while they still have Owner status. Remove their Owner status first, and you will then be able to delete them like any other Staff Member.
Go to Staff ➜ click Options next to the Staff Member ➜ Remove as Owner, then follow the steps above.
⚠️ Only Account Owners can add or remove other Account Owners, and your account needs at least one Account Owner. See the guide on Account Owners here.
🔄 Keeping Access in a Different Role
If the person should keep access to your Business Dashboard but no longer teach, you do not need to delete them. Deactivate their Instructor status instead, so they keep their staff access in a non-Instructor capacity.
💡 You can also change what someone can access by updating their permissions.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Why can't I delete a Staff Member?
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Click the arrow to see the answer
If the Staff Member is an Account Owner, their Owner status needs to be removed before they can be deleted.
Only another Account Owner can remove Owner status.
What happens to an Instructor's classes when I delete them?
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Click the arrow to see the answer
You will be asked to assign their classes to another Instructor as part of the deletion. Once deleted, the Staff Member is no longer associated with any of the classes they instructed.
Can I restore a deleted Staff Member?
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No. Deleting a Staff Member cannot be undone. If you need them back, add them again as a new Staff Member.
💡 See how to add a Staff Member here.
An Owner's email address is wrong and they can't log in. Can I delete that account?
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Click the arrow to see the answer
Yes, once another Owner is in place. Add a new Account Owner with the correct email address, accept the invitation, then remove Owner status from the old account and delete it.