📝 Overview
There are two ways to skip a customer's upcoming membership payments: from an individual customer's profile, or in bulk from your upcoming billing.
Skipping a payment lets you stop a specific upcoming payment from being collected while keeping the membership active. This guide covers both ways to skip a payment, one at a time from a customer's profile, or several at once from your upcoming billing.
👤 From a Customer's Profile
Use this method to skip a single upcoming payment for one customer. To do this:
Go to Customers ➜ Customer List and search for the customer.
Click their Memberships tab, then click the membership name.
Open the Upcoming Payments tab.
Click the payment, then click Skip this Payment.
💡 This can be done for any upcoming payment, including penalty payments.
📋 From Upcoming Billing
This method is ideal if you need to skip payments for multiple customers at once. To do this:
Go to Billing/Revenue ➜ Upcoming Billing.
Click Options next to a customer's name.
Tick Skip Payment.
Save your changes.
💡 Changed your mind? You can reverse a skipped payment, see the guide on unskipping previously skipped membership payments here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Can I skip payments for more than one customer at once?
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Click the arrow to see the answer
Yes. Use Billing/Revenue ➜ Upcoming Billing, then click Options next to each customer's name, tick Skip Payment, and save. To skip a single payment for one customer, use their profile instead.
Can I skip a penalty payment?
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Click the arrow to see the answer
Yes. From a customer's profile you can skip any upcoming payment, including penalty payments.
How do I unskip a payment I've already skipped?
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Click the arrow to see the answer
You can reverse a skipped payment. See the guide on unskipping previously skipped membership payments here.