📝 Overview
The registration settings, found under Settings ➜ Registration, let you control when your customers can book and cancel Classes and Appointments, put limits on how many registrations they can make, and enable waitlists. The page is organised into tabs for faster navigation.
In this guide we'll walk through each tab and what it controls.
⚠️ Registration settings don't apply to Courses.
📆 Registration Timelines
The booking and cancellation settings can be global for all offerings, or customised for each class type by creating multiple registration timelines. This is where you set how far in advance customers can register, when registration closes, and the cancellation cutoff.
💡 For a full breakdown of timelines, see the guide here.
📋 Waitlists
The Waitlists tab determines whether a class type has a waitlist, its size, and how long your customers have to accept a spot if they're not eligible to be auto-registered.
💡 Learn more about waitlists in the guide here.
🧑💻 Customers
The Customers tab controls global registration settings for your customers, such as the maximum number of registrations allowed and the number of failed payments permitted before a membership becomes unusable.
📆 Calendar
From the Calendar tab, you can edit certain calendar settings, such as whether to display your attendee counts and which day of the week the calendar should start on.
💡 The registration settings page also includes Late Cancels and Nightly Blackout tabs. Learn more about the nightly blackout period in the guide here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I remove a customer's ability to cancel class or appointment registrations?
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Click the arrow to see the answer
No. If a customer would like to cancel their class or appointment registration, they can do so by logging into their account, whether they're cancelling before or after the cancellation cutoff.
There are two reasons for this. First, even if a customer couldn't cancel a registration, they could still choose to simply not attend a session. Second, cancelling frees up a spot for other customers to register if the event is full.
Can I apply registration timelines to courses?
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Click the arrow to see the answer
No. Registration timelines cannot be applied to Course Types and their Courses.