š Overview
From a course's detail page, you can cancel a single group, an individual session, or the entire course. Head to Courses ā Courses ā click the desired course to get started.
šļø Cancel a Group
Click Cancel Group next to the schedule you'd like to remove.
If no one is registered, the group cancels straight away.
If customers are registered, you'll be asked to decide what to do with their registration and drop-in fees before refunding.
šļø Cancel an Individual Session
Click on the desired session.
The session cancels straight away if no one is registered.
If customers are registered, either as drop-ins or as part of the whole course, you'll be shown who's affected.
š” Customers attending as part of a group can use this as a make-up session on another group, if your course settings allow it. Customers who paid a drop-in fee will need refunding, if at all.
Click Cancel Session to remove it from the course.
āļø Cancel the Entire Course
Below the schedule, you'll find the option to cancel the entire course.
Decide whether to refund customers, and optionally include a note to registrants explaining why the course was cancelled.
Click Cancel This Course when ready.
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Will cancelling a session affect the rest of the course?
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Click the arrow to see the answer
No. Cancelling an individual session only removes that session. The rest of the course is unaffected, and customers can use a make-up session on another group if your settings allow it.
Do I have to refund customers when cancelling?
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Click the arrow to see the answer
No. At each level, cancelling a group, session, or entire course, you decide whether and how to handle refunds.