Send a reminder email before your online class or appointment.
Yes! You can create an automated email that goes out before an online class/appointment starts. You can schedule this email to go out days, hours, or minutes before the class or appointment starts.
This email can be used to remind customers to log into their TeamUp account before the session and include the Zoom link so they won't have to look for the class/appointment confirmation email.
Note. Customers do not need the link via email to join the online meeting. They can head to their TeamUp account and click on the class/appointment they've registered onto from the calendar. See How do customers join a Zoom video meeting? for more on this.
You can also include tips on equipment required/placement, size of space needed, muting laptop, etc. within your notification.
How to set up the email
For help setting up automated pre-class notifications, please see Adding a pre-post class notification.
To include the Zoom link in the notification, you'll need to use the 'class.video_join_button' placeholder in the email*.
*Using the 'class.video_join_button' for classes at online venues will automatically insert a button that links to Zoom into the email under an "Online Class Instructions" section, as seen below.
Do customers get the reminder if they book the class/appointment last minute?
If your pre-class reminder gets sent, say, 2 hours before the start of the class/appointment and a customer books 30 minutes before, they won't get the reminder email, but they'll still have access to the Zoom link:
They can find the link in the class/appointment registration confirmation email. This email gets sent whenever a customer registers for a class/appointment.
Or they can head to their TeamUp account and click on the class/appointment they've registered onto from the calendar. They'll have an option to open the video stream from there: