Who's missing? Who's not showing up?

The report will help you better understand your customers' attendance behaviour. You'll find the report under Customers >> Reports >> Customer attendances.

The Report shows your customer list sorted by attendance count over a given date range

  1. Identifying members at risk. Which of your members are showing up less than they used to, or haven't been seen in a few weeks? Contact customers who haven't been seen in a while and encourage them to be more active.

2. Spotting the no-shows Do you want to find customers who are constantly booking in and then "no-showing"? Select "Marked No-Show" from the Status drop down to filter the report to only show bookings that were subsequently marked as no-shows by you or your team.

3. Discovering how your membership options are being used You can use the membership filter on this report to compare the attendance frequency for customers on each of your memberships. For example, you might want to compare how often customers with unlimited monthly membership attend classes, compared with those using pay as you go options such as a 10 class packs.

4. Rewarding your keenest customers Many of you reward your most active customers with recognition and small prizes. Use this report to identify those customers.

Happy filtering!

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