Can my customers see TeamUp in their language?
TeamUp is available in English, Spanish, French, and German.
When you create a business TeamUp account, your account will default to the language of the location you chose upon signup. For example, if you selected Spain as your business's location, your TeamUp account will use Spanish as the default language.
❗️If you've chosen a country that doesn't speak English, Spanish, French, or German as your location, the default language on your account will be English.
Can I change the default language on my TeamUp account?
It's not possible to change the default language on your TeamUp account. If you'd like to change it, you'll need to create a new account set to a location that uses the language you want to use.
For instance, if you are in France but would like your TeamUp account to default to English, you would need to create a new TeamUp account with the location set to the UK.
If you need to create a new account for this purpose, please get in touch with our support team if you'd like us to delete your previous account.
Can I/my customers view TeamUp in other languages?
Yes, you and your customers can view TeamUp in one of the available languages by switching the language in the footer, as seen below.
Please note that switching the language here will not change the default language on your TeamUp account.
Does TeamUp support multiple languages at the same time?
Not at this time. While you and your customers can view the site in different languages, the system cannot translate custom content.
TeamUp does not translate:
- The content of your custom Notifications. Any text you add to your Notifications will not be translated.
Suppose your account's default language is English, and a customer changes the view on your Customer Site to Spanish. In that case, they will still receive any custom notifications you've created in English.
For example, if you have a pre-class reminder email, as seen in the screenshot below, and you wrote the text in English, the customer will receive that email in English.
- Custom Fields. Any Fields you create manually, e.g., "Do you have a health condition?", "Where did you hear about us?" will not be translated when a user switches the language.
- Class, Appointment, and Course Type names and descriptions.
💡If you'd like to have your custom content in multiple languages, we'd suggest adding the translations to each Notification and Field label.
If you wanted to have the email above in English and Spanish, for instance, you'd add the text in Spanish under the English text in the body of the email.