š Overview
The Pack Running Low notification lets you email customers whose pack memberships are almost depleted, prompting them to re-purchase or upgrade.
For example, you might have customers who regularly purchase packs of a set number of sessions. This notification reminds them to re-purchase before their pack runs out. Or you might offer an introductory pack for newcomers and want to nudge them towards an upgrade once they're running low.
š Where to Find It
Pack Running Low notifications live under Communications ā Notifications ā Customer Membership Lifecycle ā Pack Running Low.
ā ļø As with other notification settings, only users with the relevant admin permission can view this section.
š§āš» Membership Detail Pages
On detail pages for pack memberships, any linked Pack Running Low notifications are listed with links through to their notification detail page.
š” The membership create and edit forms don't support toggling Pack Running Low notifications directly. This must be done from the Notifications section.
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
How do I create a Pack Running Low notification?
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Click the arrow to see the answer
From the Pack Running Low page, click Add new notification, then set how many sessions should remain on the pack when the email triggers, choose which packs it applies to, and write the email content. You can optionally add a Call to Action button too.
This is outlined in our relevant support guide here.
How do I edit or delete an existing one?
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Open the notification's Detail page, then choose Edit to change its trigger, packs, or email content, or Delete to remove it entirely.
This is outlined in our relevant support guide here.
How do I view and monitor these notifications?
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Click the arrow to see the answer
Each notification has an activity feed. This feed shows items for creation, including the initial state of configuration; edits, including what changed; and triggered notifications.
This is outlined in our relevant support guide here.