📝 Overview
This guide covers how to manage your Wellhub integration settings once you are connected. It includes syncing your classes to Wellhub, adding venues, and understanding how registrations, cancellations, and attendance tracking work for Wellhub members.
💡 You will need to connect your account to Wellhub before managing these settings. See the setup guide here.
🛠️ Setup
Once connected, you will need to select which classes you want to make available to Wellhub members. You can also add additional venues and manage each venue's class selection from the same settings area.
Click the arrow to learn how to manage your Wellhub integration settings
Click the arrow to learn how to manage your Wellhub integration settings
🔄How to sync your classes
To choose which classes are available to Wellhub members, follow the steps below.
Head to Settings ➜ Integrations
Find Wellhub and click Options ➜ Manage
Select the classes you want to sync for each venue
💡 Synced classes are bookable by Wellhub members up to 14 days in advance by default.
If you would like this window to be shorter, contact Wellhub to adjust it, however, the maximum is 14 days and cannot be increased.
Your existing registration close and cancellation cutoff settings will also sync to Wellhub automatically.
🔄How to sync additional venues
To add more venues to your Wellhub integration, follow the steps below.
Head to Settings ➜ Integrations
Find Wellhub and click Options ➜ Manage
Click the cog (⚙) icon in the top right corner
Add the Gym IDs for the venues you want to sync
Click Connect
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What happens after I've synced my classes?
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Click the arrow to see the answer
After 5–10 minutes, the classes you selected will appear on the Wellhub customer site and members will be able to start booking.
When a Wellhub member books a class, they are automatically registered as a customer in your account and will appear on your class attendee lists and Attendance reports, just like any other booking.
How far in advance can Wellhub members register?
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Click the arrow to see the answer
Synced classes are bookable by Wellhub members up to 14 days in advance by default. If you would like this to be a shorter window, contact Wellhub to adjust it — they will not allow a window of more than 14 days. Your registration close settings apply to Wellhub members in the same way they apply to all other customers.
What happens with late cancellations and no-shows?
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Click the arrow to see the answer
Your cancellation cutoff settings apply to Wellhub members in the same way they apply to all other customers. For example, if your cancellation cutoff is 3 hours before a class starts, any Wellhub member who unregisters within that window will be marked as a late cancellation in both Wellhub and your account. You can see these late cancellations from your class attendee list and in your Attendance reports.
If you mark a Wellhub member as a no-show, the integration will send this information to Wellhub.
Does Wellhub support waitlists?
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Click the arrow to see the answer
Wellhub does not support waitlists at this time. Your waitlist settings will not sync to Wellhub — if a class is full, Wellhub members will not be able to join the waitlist from the Wellhub side.
Where can I see Wellhub registrations and check off attendance?
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Click the arrow to see the answer
You can see Wellhub registrations from your Calendar and Attendance reports, and check off attendance from your Calendar. For full details on how Wellhub attendance tracking works — including how customer check-ins affect payment — see the guide here.
Can I un-sync a venue?
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Click the arrow to see the answer
It is not currently possible to remove a specific venue individually. To remove a venue, you will need to disconnect Wellhub and reconnect, adding only the Gym IDs for the venues you want to keep.
As an alternative, you can keep the venue connected but deselect all classes for it — this will prevent any classes for that location from appearing to Wellhub members.