📝 Overview
If you are seeing an error when entering your Gym ID during the Wellhub integration setup, there are a few common causes. Work through the options below to identify and resolve the issue.
🛠️ Common Causes
The error is most commonly caused by one of the following three issues:
1️⃣ The Gym ID is incorrect
Double-check the Gym ID by copying it directly from Wellhub and pasting it into the integration field again. For help locating your Gym ID, see the Wellhub guide here.
2️⃣ Wellhub has not enabled their API on your account
The integration will only work once Wellhub has enabled their API on your account. To request this, email Wellhub at [email protected] and include the following details:
Your gym's name
Your Gym ID
Your email address
⚠️ If the API has not been enabled and you attempt to connect, you will receive an error message. Contact Wellhub first to have this enabled before retrying.
3️⃣ The Gym ID is already linked to another account
Each Gym ID can only be connected to one user account at a time. If the Gym ID is already linked to a staff member on a different one of your accounts, it will not be available to connect. We recommend assigning a dedicated staff member per account to manage the Wellhub integration to avoid this.
If you need to reassign a Gym ID to a different account, please contact our support team and we will action this for you.
💡 For a full walkthrough of the integration setup, see the guide here.