đ Overview
If you are seeing an error when entering your Gym ID during the Wellhub integration setup, there are a few common causes. Work through the options below to identify and resolve the issue.
đ ď¸ Common Causes
The error is most commonly caused by one of the following three issues:
1ď¸âŁ The Gym ID is incorrect
Double-check the Gym ID by copying it directly from Wellhub and pasting it into the integration field again. For help locating your Gym ID, see the Wellhub guide here.
2ď¸âŁ Wellhub has not enabled their API on your account
The integration will only work once Wellhub has enabled their API on your account. To request this, email Wellhub at [email protected] and include the following details:
Your gym's name
Your Gym ID
Your email address
â ď¸ If the API has not been enabled and you attempt to connect, you will receive an error message. Contact Wellhub first to have this enabled before retrying.
3ď¸âŁ The Gym ID is already linked to another account
Each Gym ID can only be connected to one user account at a time. If the Gym ID is already linked to a staff member on a different one of your accounts, it will not be available to connect. We recommend assigning a dedicated staff member per account to manage the Wellhub integration to avoid this.
If you need to reassign a Gym ID to a different account, please contact our support team and we will action this for you.
đĄ For a full walkthrough of the integration setup, see the guide here.