Refund Safety

GoCardless recommends that payments are not refunded within 7 days of being charged, this gives added protection against refunding unsettled payments. This means that any payment collected from your customers cannot be refunded until 7 days after the payment was charged, allowing sufficient time for the payment to settle into your account, prior to the refund request.
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This period is imposed as default. However, if you would like to opt out of this safety feature, please email the GoCardless support team at [email protected].

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