📝 Overview

This guide explains how to use your custom branded app to coach your Customers and track their progress. You'll see how to:

Configure Progress tracking in the Admin Console
Set up Meals and macro targets
Enable Wearables
Build and manage Challenges
Understand what your Customers see in the app for Progress, Workouts, Meals and Wearables

💡 This guide is for Owners, Admins and Staff Members only and is not intended for Customers.

🫸 Before you start

Before you set anything up, think about what you want to measure and who it's for.

Decide which metrics matter for your coaching (e.g. attendance, strength numbers, measurements, habits).
Decide whether you'll track progress mostly via:
- Progress entries (e.g. weight, measurements, habit tracking)
- Challenges (e.g. step counts, consistency challenges)
- Meals & macro targets (nutrition coaching)
Make sure your groups / memberships are set up if you want certain content or challenges to be for specific Customers only.

💡 Groups can be created manually or synced from memberships, and are used across the app to control access to workouts, meals, challenges, On-Demand content, and more.

📈 Progress – configuring what you want to track

Use Progress to track key measurements and habits over time.

Click the arrow to learn more about configuring Progress

What Progress is for

Logging things like bodyweight, measurements, strength PBs, weekly workouts, or habit completion
Giving Customers a visual history of how they're doing
Giving coaches a quick way to review progress before sessions
Allowing manual entry by coaches if Customers send metrics outside the app

Progress Categories

You can create categories to organise your progress metrics (e.g. "Key Lift Tracking" or "Daily Checklist"). Customers will see the name of each category, so make sure it's meaningful.

In the Progress section, click Manage Categories.
Enter a category name.
Click Create.
To reorder categories, click Change Order, drag and drop, then click Save Order.

When setting up a new progress metric, you'll see a Progress Category field, where you can assign the metric to one of your categories.

💡 Categories help organise progress data and make it easier for both coaches and Customers to review trends.

Progress Value Types

When you create a metric, pick the input type Customers will use:

Numeric (e.g. bodyweight in kg, hours slept)
Percentage (e.g. body-fat %)
Yes/No (e.g. "stretched today?")
Out of 10 (e.g. RPE, mood score)
Text, for open-ended responses (e.g. "Do you have any feedback on your class today?"). Customers can type a free-text response when logging this metric.

💡 Name metrics clearly and add short notes so staff know how to record them.

Setting Up Progress Metrics

Open the Admin Console ➜ Progress.
Click Add New.
Choose a Progress Category.
Name the metric clearly.
Select the Value Type.
Click Save.

💡 Progress entries can be edited later and reviewed per Customer within their profile.

Reordering Progress Metrics

You can drag and drop progress metrics to reorder them in the Admin Console.

Click a category tab ➜ Change Order ➜ drag and drop ➜ Save

🍛 Meals – meal plans & macro targets

Use Meals to provide structured meal plans and macro guidelines for your Customers.

What Meals is for

Giving Customers a clear plan for what to eat and when
Providing pre-built or custom recipes
Setting and tracking macro targets (calories, protein, carbs, fats)
Allowing coaches to monitor food logs and macro adherence

Click the arrow to find out more about meal plans & macro targets

Creating Meal Plans in the Admin Console

Go to Meals.
Create or edit a meal plan.
Choose a Planner Type:
- Daily Plan (set meals per day)
- Meal-Based Plan (multiple options per meal time)
Add meals and recipes.

💡 You can use your own meals, previously created meals, or recipes from the library.

Macro Targets

Macro targets help Customers see how their meals line up with their goals.

Set calorie targets within the meal plan builder.
Filter meals by macro ranges (protein, carbs, fats).
Customers can log food and view macro breakdowns.

💡 You can also manually set or adjust a Customer's calorie and macro targets from their profile under Food Macro, and review their intake via Food Logs, including images and daily breakdowns.

How to steer macros:

When adding items from the library, open Filters and scroll to the bottom to set Protein / Carbs / Fat ranges, then pick meals that fit those targets.
Customers can adjust their own macro targets in the app under Meal Plan / Logs if you allow it.

💡 Use consistent naming for plans (e.g. "12 Week Fat Loss – Phase 1") so the calorie target and the plan are easy to associate.

⌚ Wearables – enabling & using data

Use Wearables to pull activity metrics from Customers' devices into your app, so you can support habits and run data-driven challenges.

Setup:

Enable Wearables in Feature Selection.
Customers can connect supported devices.
Data (steps, calories, distance) flows into the app.

🧗 Challenges – driving engagement & accountability

Before creating your first challenge, make sure the Challenges feature is enabled in Feature Selection. Then follow the steps below to set up dates, tracking method (wearables/manual), and groups.

Challenges help you create time-bound events and campaigns that keep Customers motivated.

What Challenges Are For

Step or distance challenges
Attendance or consistency challenges
Habit-based challenges
Friendly competitions between Customers or groups

Click the arrow to learn more about setting up a new challenge

Adding a New Challenge

Go to Challenges.
Click Add New.
Add a Title and Description.
Select a Unit of Measure (wearable or custom).

💡 You can create custom units such as reps, burpees, or sessions via Manage Units of Measure.

Challenge Type

There are 3 types:

Fixed: the challenge starts and ends on specific dates. The same dates apply to all participants.
Flexible: the challenge starts for each Customer when they sign up. Every Customer has their own unique start and end date. There is no challenge-wide start date.
Multi Entry: the challenge can be entered multiple times. There is no end date. Customers can sign up and complete it again whenever they like.

💡 For Multi Entry challenges, the Duration and Start Date fields will not be available. You can still view all entries per Customer via View Logs.

Additional Setup

Select a Data Type (Numeric or Checkbox).
Set the Duration (if applicable).
Set the Start Date (if applicable).
Set a Goal.
Add an Image.

Progress Bar Type

Choose how progress is displayed to the Customer:

Increasing: Customers are working towards a goal (e.g. reaching 100 push-ups). The bar fills up as they log progress.
Decreasing: Customers are working away from a starting value (e.g. drinking a set amount of water and seeing how much is left to drink). The bar reduces as they log progress.

💡 For Multi Entry challenges, you can view all entries per Customer. Go to Challenges ➜ click the 3 dots to the right of the challenge ➜ select Edit ➜ open the second tab (Users) ➜ find the Customer in the list ➜ click the 3 dots beside their name ➜ select View Logs.

Assigning & Saving

Assign to everyone or specific groups.
Click Save Challenge.

Tracking Challenge Progress

To view who has signed up and how they're tracking:

Select the 3 dots to the right of the challenge.
Select Edit.
Open the second tab. This shows all Customers who have signed up, along with their progress, wearable connection status, and whether they've completed the challenge.
Use the small arrows beside the Completed column to filter by completion status.
Use the search function at the top right to find specific Customers.
Use the trash icon to remove a Customer from the challenge if needed.

🕵️ What Customers see in the app

These videos show the Customer experience for each area covered in this guide.

💡 These videos are for you as the app owner, so you can understand the Customer experience. They shouldn't be shared as "how-to" content with Customers.

Click the arrow to learn more about what your Customers see in the app

📈 Progress

Customers can:

Log their own progress
View history and charts
See categories and metrics
Upload transformation images (if enabled)

🏋️ Workouts

From the Customer view, the Workouts area lets Customers:

Access assigned workout templates (individual, group, membership-based, or global)
Complete and log workouts
View sets, reps, notes, and attached media
Follow structured workout programmes released by date, login, or membership start

💡 Coaches can also view workout logs and see if Customers have modified workouts.

🍛 Meals

Customers can:

Access assigned meal plans
View recipes and instructions
Track food intake and macros
Upload food images and review daily macro breakdowns

⌚ Wearables

If you've enabled wearable integrations, Customers can:

Connect supported devices or services (such as fitness trackers or health apps)
Allow activity data (for example steps, distances, or other metrics) to flow into the app
Use that data in support of Challenges and Progress, depending on your configuration

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.