📝 Overview
This guide explains how to use your custom branded app to communicate with members and keep them engaged. You'll learn how to:
Send announcements via Club Updates
Use Chat for 1:1 and group messaging
Set up Auto Notifications for automated check-ins and reminders
Understand which notifications members receive and how they experience them in the app
💡 This article is for business owners and staff only and is not intended for customers.
🫸 Before you start
Make sure Club Updates, Chat/Messages and Auto Notifications are enabled in your feature selection.
Decide which messages should be:
One-to-many announcements (Club Updates)
One-to-one or group conversations (Chat)
Automated prompts (Auto Notifications)
🧑💻 Communication tools at a glance
You have three main channels:
Club Updates – broadcast posts that can be seen by everyone or specific groups.
Chat – 1:1 and group messaging between staff and members.
Auto Notifications – automated messages sent based on timing (intervals) or just once.
Members also receive system notifications like:
Waitlist notifications
Class reminders
Replies to their comments on Club Updates
📢 Club Updates – announcements and news
What Club Updates are for
Announcing schedule changes, new programmes or promos
Sharing educational content or community news
Targeting specific audiences using categories and groups
Category types: Fixed and Series
When creating a category, you'll need to choose a Category Type:
Fixed — all content in this category is visible to assigned users at once.
Series — content is released gradually, triggered by one of the following:
By date — content goes live on a specific date. Choose to publish immediately or schedule for a future date and time.
According to a user's first login — content releases after a set number of days from when the user first logs in. Choose Automatic (each post releases after a set number of days from the trigger date) or Manual (each post has its own unique interval, set at the time of creation).
According to a user's membership start date — content releases after a set number of days from when the user purchases a specific membership. Choose Automatic (each post releases after a set number of days from the trigger date) or Manual (each post has its own unique interval, set at the time of creation).
💡 Series categories are ideal for onboarding journeys, drip content programmes, or membership-gated release schedules.
Creating and managing Club Updates
In the Admin Console, go to Club Updates.
Click Manage Categories to set up or edit categories. Give each category a name, choose a Category Type (Fixed or Series), configure the trigger and schedule for Series categories, and set Assign to (everyone or specific groups).
Select Add New to create an update and fill in the following:
Image - a normal image or GIF (optional).
Title - required. Maximum 250 characters.
Content - required. The main body of the update.
Add link - add an external URL or an internal link to bring the user to a specific page in your app. The title field becomes the button label — use a clear call to action (e.g. "Book now" or "Click here for more").
Schedule to go live - only appears when a Fixed category is selected. Publish immediately or schedule for a future date and time.
Categories - required. Fixed categories can be assigned to multiple categories; series categories can only be assigned to one.
Show on - only appears when a series category with a Manual schedule type is selected. Choose on what day you want the user to receive this update after they log in or purchase a specific membership.
Feature Video - mp4 files only (optional).
Additional Media - images, mp4 videos, or pdf documents. Maximum 10 files (optional).
Mark as featured - pins the update prominently at the top of the page. Multiple featured updates appear in order of creation, newest first.
Select Save to finish. When editing an existing update, you can choose Save (no notification sent) or Save and Send (sends a push notification to your users).
💬 Chat – conversations with members and staff
What Chat is for
Private conversations between staff and members
Group chats (e.g. challenge groups, PT small groups)
Staff-only channels for internal discussion
🆕 You can also try Broadcast Messages!
Broadcast messages let you quickly send the same update to multiple users at once. They can include a simple message or be enhanced with images, videos, documents, or even links to appointments, courses, memberships, or products.
Responding to messages
You and your staff can respond in two ways:
In the app:
Ensure the Messages/Chat feature is enabled in Feature Selection.
Open the Messages feature (bottom or side navigation).
Select a conversation and reply directly.
In the Admin Console:
Log into the Admin Console and open Chat.
Navigate between Recents, Users, Staff and Groups.
Use the trainer/admin dropdown in the top-right to choose which account you're replying as.
Group chats
Group chats allow you to communicate with multiple users at the same time. To create one:
In the Admin Console, go to Chat and select the Group Chats tab.
Click Add group chat, then Add New.
Give the group a name and click Save.
To add members, find the group, click the 3 dots menu and select Members. Search for and add users using the + icon.
💡 When creating a group chat, you can select Add all active users to instantly add everyone who is currently active. Note: this only includes users who are active at the time of creation, anyone who signs up afterwards must be added manually.
You can also import from existing user groups: in the Add group chat pop-up, select Import From User Groups, choose one or more groups, and click Save. A separate group chat will be created for each group selected.
💡 If you're not receiving the expected messages, double-check you're logged into the correct account, especially if you have multiple accounts.
💡 You can mark a message thread as unread by clicking the 3 dots beside the chat thread and selecting Unread. This is useful for flagging messages you need to come back to.
🔄COMING SOON /
An automatic group chat type containing everyone in your club will be available, making it easier to message all members at once.
📣 Broadcast Messages
Broadcast messages let you send the same message to multiple users at once, directly from the Chat section. These can include a message on its own, or a message combined with an attachment.
Sending a broadcast message
In the Admin Console, go to Chat.
Click Send Broadcast Message.
Select the type of attachment you want to include alongside your message (optional): Image, Video, Document, Appointment type, Course, Membership, or Store Product.
Add your message in the Add message field.
Set the From field - this is who your users will receive the message from, and who any replies will be directed to.
Set the To field - choose specific users, one or more user groups, or tick All users to send to all active users on your app.
Click Send.
💡 You can always include a message alongside any attachment type, the message field is available regardless of which attachment you select.
🔔 Auto Notifications – automated check-ins & prompts
What Auto Notifications are for
Regular check-in prompts (e.g. "How was your week?")
Nudges to log progress or book sessions
Periodic reminders for challenges or nutrition habits
💡Auto Notifications can be automated or sent only once. They can be set to a fixed time, or Intervals.
Creating an Auto Notification
In the Admin Console, go to Auto Notifications.
Click Add New.
Enter a title, description and start date.
Set Type to Interval.
Define how often to send it (e.g. every 2 weeks).
Select which groups should receive it (or choose everyone).
Optionally choose which page to open when a user taps the notification (e.g. Progress or Bookings).
Set Status to Active and save.
💡You can edit or deactivate notifications from the same screen at any time.
🔎 What members see (for context)
These videos are only for you and your team so you can understand how communication appears in the app.
Club Updates
Members see:
A feed or section showing your Club Updates
Notifications when new updates are posted
Indicators when someone replies to their comments on updates
Chat — App
Members see:
Their 1:1 conversations with staff
Any group chats they're part of
Notifications when they receive new messages
Staff see the same general app but with two key differences:
An Admin section in the side navigation
A Chat section that allows them to message clients, other staff, and group chats (depending on your feature selection)
❓ Frequently Asked Questions (FAQ's)
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Click the arrow to view frequently asked questions
Why aren't I (or my users) receiving notifications?
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Ask the user to check their phone's Notification settings to ensure app notifications are allowed.
Have them delete and reinstall the app to reset push registration.
If a large number of users are affected, contact [email protected]
What notifications do my users receive?
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Currently, users receive notifications from:
Club Updates
Auto Notifications
Chat
Replies to their comments under a Club Update
Waitlist notifications – when a place becomes available (they may need to tap to confirm)
Class reminder notifications – typically 24 hours and 1 hour before class
⚠️ It's not currently possible to tailor exactly which notifications individual users receive.
How do I create regular check-in messages for my clients?
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Use Auto Notifications:
Go to Auto Notifications → Add New.
Set Type to Interval (e.g. every 2 weeks).
Select the group(s) you want to reach (e.g. PT Clients).
Optionally link to a page like Progress or Bookings.
Set the status to Active.
How do I and my staff respond to messages?
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In the app: enable the Messages feature in Feature Selection, then respond directly in the Messages screen.
In the Admin Console: use Chat, switching between Recents, Users, Staff, and Groups, and make sure you select the correct trainer/admin account from the dropdown.