📝 Overview
This guide explains how to use your custom branded app to communicate with members and keep them engaged. You’ll learn how to:
Send announcements via Club Updates
Use Chat for 1:1 and group messaging
Set up Auto Notifications for automated check-ins and reminders
Understand which notifications members receive and how they experience them in the app
💡 This article is for business owners and staff only and is not intended for customers.
🫸 Before you start
Make sure Club Updates, Chat/Messages and Auto Notifications are enabled in your feature selection.
Decide which messages should be:
One-to-many announcements (Club Updates)
One-to-one or group conversations (Chat)
Automated prompts (Auto Notifications)
🧑💻 Communication tools at a glance
You have three main channels:
Club Updates – broadcast posts that can be seen by everyone or specific groups.
Chat – 1:1 and group messaging between staff and members.
Auto Notifications – automated messages sent based on timing (intervals) or just once.
Members also receive system notifications like:
Waitlist notifications
Class reminders
Replies to their comments on Club Updates
📢 Club Updates – announcements and news
What Club Updates are for
Announcing schedule changes, new programmes or promos
Sharing educational content or community news
Targeting specific audiences using categories and groups
Creating and managing Club Updates
In the Admin Console, go to Club Updates.
Create categories (e.g. “All Members”, “PT Clients”, “Challenges”).
Create a new update:
Add a title and body text
Optionally add a cover image and link
Assign the update to a category and publish.
🔄 COMING SOON:
Club Updates will support automations and internal links to specific features in the app. This will make it easier to direct members straight to things like Progress, Workouts or Bookings from an update.
💬 Chat – conversations with members and staff
What Chat is for
Private conversations between staff and members
Group chats (e.g. challenge groups, PT small groups)
Staff-only channels for internal discussion
Responding to messages
You and your staff can respond in two ways:
In the app:
Ensure the Messages/Chat feature is enabled in Feature Selection.
Open the Messages feature (bottom or side navigation).
Select a conversation and reply directly.
In the Admin Console:
Log into the Admin Console and open Chat.
Navigate between Recents, Users, Staff and Groups.
Use the trainer/admin dropdown in the top-right to choose which account you’re replying as.
💡 If you’re not receiving the expected messages, double-check you’re logged into the correct account, especially if you have multiple accounts.
🔄COMING SOON /
An automatic group chat type containing everyone in your club will be available, making it easier to message all members at once.
🔔LIVE NOW:
Groups have been renamed to group chats.
🔔 Auto Notifications – automated check-ins & prompts
What Auto Notifications are for
Regular check-in prompts (e.g. “How was your week?”)
Nudges to log progress or book sessions
Periodic reminders for challenges or nutrition habits
💡Auto Notifications can be automated or sent only once. They can be set to a fixed time, or Intervals.
Creating an Auto Notification
In the Admin Console, go to Auto Notifications.
Click Add New.
Enter a title, description and start date.
Set Type to Interval.
Define how often to send it (e.g. every 2 weeks).
Select which groups should receive it (or choose everyone).
Optionally choose which page to open when a user taps the notification (e.g. Progress or Bookings).
Set Status to Active and save.
💡You can edit or deactivate notifications from the same screen at any time.
🔎 What members see (for context)
These videos are only for you and your team so you can understand how communication appears in the app.
Club Updates
Members see:
A feed or section showing your Club Updates
Notifications when new updates are posted
Indicators when someone replies to their comments on updates
Chat — App
Members see:
Their 1:1 conversations with staff
Any group chats they’re part of
Notifications when they receive new messages
Staff see the same general app but with two key differences:
An Admin section in the side navigation
A Chat section that allows them to message clients, other staff, and group chats (depending on your feature selection)
❓ Frequently Asked Questions (FAQ's)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Why aren’t I (or my users) receiving notifications?
Click here to see the answer
Click here to see the answer
Ask the user to check their phone’s Notification settings to ensure app notifications are allowed.
Have them delete and reinstall the app to reset push registration.
If a large number of users are affected, contact [email protected]
What notifications do my users receive?
Click here to see the answer
Click here to see the answer
Currently, users receive notifications from:
Club Updates
Auto Notifications
Chat
Replies to their comments under a Club Update
Waitlist notifications – when a place becomes available (they may need to tap to confirm)
Class reminder notifications – typically 24 hours and 1 hour before class
⚠️ It’s not currently possible to tailor exactly which notifications individual users receive.
How do I create regular check-in messages for my clients?
Click here to see the answer
Click here to see the answer
Use Auto Notifications:
Go to Auto Notifications → Add New.
Set Type to Interval (e.g. every 2 weeks).
Select the group(s) you want to reach (e.g. PT Clients).
Optionally link to a page like Progress or Bookings.
Set the status to Active.
How do I and my staff respond to messages?
Click here to see the answer
Click here to see the answer
In the app: enable the Messages feature in Feature Selection, then respond directly in the Messages screen.
In the Admin Console: use Chat, switching between Recents, Users, Staff, and Groups, and make sure you select the correct trainer/admin account from the dropdown.