📝 Overview

Waitlists are a smart way to keep your classes full when spots open up. If someone cancels, the next person in line can fill the spot, so no one misses out on a chance to attend. You'll manage your waitlist options under Settings ➜ Registration ➜ Waitlists.

In this guide we'll cover how to get started, the waitlist settings, how to disable waitlists, and how to override the limit on an individual class.

🔔 New feature update: You can now override the default waitlist limit on individual classes. See the Waitlist override section for more details.

⚠️ Waitlists are only applied to Classes, and are currently not available for Courses or Appointments.

🚀 Get started

To get started, head to the settings page where you can manage all your waitlist options.

Click the arrow to learn how to find your waitlist settings

Navigate to Settings ➜ Registration ➜ Waitlists, and when you're ready to make changes click Edit.

🔧 Waitlist settings

On the settings page, you can edit the following sections. Any changes you make will apply to all class types.

Click the arrow to learn more about the waitlist settings

Auto registrations

Eligible customers with memberships, or those attending free events, will automatically be added from the waitlist to a class or event if a spot opens up more than 'x' days, 'x' hours, and/or 'x' minutes before the event starts.

If the class or event is less than 'x' days, 'x' hours, and/or 'x' minutes away, the customer will need to manually claim the spot before it expires.

The waitlist editing page lets you set the cutoff in days, hours, and minutes.

Reserved time

This applies to waitlist spots that do not automatically add a customer to the class. When a spot becomes available, the customer must manually accept it within 'x' days, 'x' hours, and/or 'x' minutes. If they don't claim it in time, it will be offered to the next person on the waitlist.

Similar to auto registrations, on the editing page you can adjust the time frame in which a customer has to accept the available spot.

Max size

You can set a limit on the number of people allowed on the waitlist for each class or event.

The waitlist editing page will display your classes or events and provide dropdowns to set the waitlist limit for each.

🚫 Disable waitlists

If you'd prefer not to have a waitlist for a class or event, you can disable this option.

Click the arrow to learn how to disable a waitlist

To disable a waitlist, navigate to the Edit Waitlist Settings page. Set the Waitlist Limit for the desired class type to 'Waitlist disabled' and click Save.

🔁 Waitlist override

All limits set in the Waitlist settings apply to all classes or events. However, you can now override the waitlist capacity for an individual class.

Click the arrow to learn how to override the waitlist limit on a class

Select a class from your calendar to open its details, then click Options ➜ Edit.

You'll now have the Waitlist Capacity option, allowing you to set a new waitlist limit from the dropdown. Don't forget to click Submit to save your changes.

⚠️ This option is also available when adding a one-off event.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions

When is a customer added to a waitlist automatically?

Click the arrow to see the answer

The default auto-registration setting is 1 day. If a spot becomes available more than 1 day before the class starts, eligible customers will be automatically added to the class, provided they have completed all necessary forms, signed the waivers, hold an applicable membership, and have available credits.

When do customers need to accept a spot manually?