For Business Owners
- The Dashboard
- The Calendar
- Events - Classes
- Events - Appointments
- Registration Settings for Classes/Appointments
- Events - Courses
- Forms & Documents
- Customer Management
- Customer Referrals
- Communications - Email and SMS Notifications
- Managing Pricing, Memberships and Plans
- Managing Payments and Billing
- Discount Codes
- The Store/Shop
- Customer Experience
- Pay Rates
- Community Happiness (reputation management)
For Members, Athletes and Customers
Integrations with TeamUp
Switching to Teamup
On Demand Content
Do memberships prorate automatically?
Why is my customer being charged in full but their membership is expiring?
When a membership is canceled the system does not automatically prorate the membership based on its expiry day.
💡If a customer's billing date is the 17th of the month and their expiration date is the 20th of the month, a full payment is still scheduled.
If you're looking to provide a prorated amount for customers that have canceled this can be done by adjusting their upcoming membership amount: Adjust an upcoming payment for a customer