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For Business Owners
- The Dashboard
- The Calendar
- Events
- Events - Classes
- Events - Appointments
- Registration Settings for Classes/Appointments
- Events - Courses
- Forms & Documents
- Fields
- Reporting
- Customer Management
- Settings
- Customer Referrals
- Communications - Email and SMS Notifications
- Managing Pricing, Memberships and Plans
- Managing Payments and Billing
- Staff
- Discount Codes
- The Store/Shop
- To-dos
- Data
- Customer Experience
- Kiosk
- FAQ
- Pay Rates
- Community Happiness (reputation management)
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For Members, Athletes and Customers
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Integrations with TeamUp
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Switching to Teamup
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Online Classes
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On Demand Content
Do memberships prorate automatically?
Why is my customer being charged in full but their membership is expiring?
When a membership is canceled the system does not automatically prorate the membership based on its expiry day.
💡If a customer's billing date is the 17th of the month and their expiration date is the 20th of the month, a full payment is still scheduled.
If you're looking to provide a prorated amount for customers that have canceled this can be done by adjusting their upcoming membership amount: Adjust an upcoming payment for a customer
Jump to
Adjust an upcoming payment for a customer
How to skip membership payments
Cancel a pending payment (GoCardless)