How are service fees calculated?

How much does TeamUp cost? How are active customers defined with TeamUp billing?

In this article, we'll run through how the TeamUp service fees are calculated.

Service fees are based on a tier structure. The tiers are based on number of active members per month, and you only pay for how many active customers you have per month, not which features you need. To see more information about the tiers, head to our pricing page

Service fees will adjust automatically each month based on how many active members you have.

To clarify what an active member is, this is a person who registers for an event (course or class) OR makes a payment during the billing period.
An active customer is only ever counted once towards your service fees each month, regardless of how many times they've registered.

See your service fee payment history, get copies of all previous receipts and your upcoming charges from Settings >> Service Fees. Here you will also see the tier your service fees fall into:
Services fees page

You will also receive an email receipt* once your service fees have been paid each month, and this will indicate the tier you have fallen into for that billing month.

💡 Only staff members with the Owner or Admin status will receive the receipt.

To see more information about those active members for the month, select the View billable customers option on your service fees page. 

If you have any questions about service fees or any other of TeamUp features, please contact us at