In this article, we'll run through how the TeamUp subscription fees are calculated.
Subscription fees are based on a tier structure. The tiers are based on number of active members per month, and you only pay for how many active customers you have per month, not which features you need. To see more information about the tiers, head to our pricing page.
Subscription fees will adjust automatically each month based on how many active members you have.
To clarify what an active member is, this is a person who registers for an event (course or class) OR makes a purchase during the billing period.
An active customer is only ever counted once towards your service fees each month, regardless of how many times they've registered.
💡Note that free memberships are considered as purchases, but only on the date they start i.e. if a free recurring membership is assigned to a customer today they count as billable in the current billing cycle. If the same customer does not book an event or make any other purchases in the next billing cycle they will not be considered billable.
See your subscription fee payment history, get copies of all previous receipts and your upcoming charges from Settings >> Subscription Fees. Here you will also see the tier your service fees fall into:
You will also receive an email receipt* once your service fees have been paid each month, and this will indicate the tier you have fallen into for that billing month.
💡 Only staff members with the Owner or Admin status will receive the receipt.
Viewing your active billable customers
To see more information about those active members for the month, select the "View Billable Customers" option on your subscription fees page.
If you have any questions about service fees or any other TeamUp features, please contact us at [email protected]