To make a refund, go to the customer's profile page, and then to their payments tab. Here you will see a list of all their past transactions.

Locate the transaction you wish to refund, and click 'Refund'

On the next page, you will be able to choose to refund as below:

  • The original payment processor or offline/cash when not supported
  • Apply as an account credit to be used toward a future purchase

Please check your payment processors refund information for the amount of time it takes for refunds to be processed. None of TeamUp's payment partners charge for making refunds and the original transaction fee will be refunded at the same time.

Note that payments made by Direct Debit (e.g. GoCardless) that are still pending can't be refunded until the payment has been confirmed. In this situation please wait to refund until the payment has been confirmed.

(see Billing/Revenue >> Pending for an overview of what payments are pending)

If you have any questions about making refunds and payments generally, then please contact us at

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