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Meet the Support Team

In the article you can learn more about our Support team.

Shaney Thrasher avatar
Written by Shaney Thrasher
Updated over 6 months ago

Customer Software Support

Hours: 9AM-12AM GMT/BST Monday - Sunday

Or, follow the link below:

Support

& Success Team:

Hobbies & Interests:

Favorite Product Feature:

James

"Outside of work, I love spending time with my family, especially being an uncle to my nieces and nephews. I’ve been playing the guitar since my early teens, and I’m looking forward to learning the drums soon. Cooking is a big passion of mine, thanks to my Italian roots and being surrounded by family members who are amazing cooks. Lately, I’ve been inspired to cook more from scratch. I also love travelling and have a strong interest in architecture and design."

"One of my favourite features at TeamUp has to be our Zoom integration and on-demand content. I love how it equips our providers with more resources to adapt to their client’s needs, making fitness more accessible and flexible."

Stuart

"When I'm not glued to watching the Tour de France and marveling at how fit those cyclists are, I'm out on my bike, huffing and puffing up even the smallest of hills. In good weather, I can clock up to 100 miles a week—give or take a few cake stops! I’ve taken part in a couple of charity rides: the highlight being London to Paris, and the toughest, hands down, the 146-mile coast-to-coast ride in a single day. We thought riding back the next day was a brilliant idea (we were in the pub when we planned it!).

Besides cycling, I’m a big football fan and a proud supporter of the mighty Liverpool. My family keeps me busy, with “Dad’s Taxi” being my unofficial title! And if you ever hear some off-key karaoke coming from the office, chances are it's me having a go—my colleagues have all been lucky enough to witness it!"

"There are so many great features in TeamUp, but if I had to pick, I’d say I’m a pretty simple guy, so I love how smooth and seamless membership payments and bookings are. No fuss, just easy-to-manage systems that keep things running like clockwork!

That said, the referral feature really stands out for me. Word of mouth is hands down the best—and cheapest—way to grow your business, and this feature makes it a breeze to harness that power. It’s like having your own little marketing machine, without needing a big budget!"

Jack

"I’m passionate about marathon running and fitness, enjoying the challenge of training. I also love exploring new trails and staying active outdoors!"

"My favourite features in TeamUp is its automation capabilities - once everything is set up, it streamlines gym management, allowing you to focus more on classes and less on admin tasks. It really enhances efficiency!"

Heather

"I have a new baby so all of my time outside of work is spent with her now! Pre-baby, my husband and I loved going to festivals (we met at Burning Man!), traveling, and golfing. I have also played the flute for about 20 years and play in community flute choirs. If I have free time I enjoy reading either horror novels, or on the opposite end of the spectrum, romantic comedies!"

"My favorite feature is the notifications, especially the Pre/Post/Milestones! When I was a personal trainer I had to manually email each client individually, so I love how in TeamUp you can set these up to go out automatically and with so many different triggers."

Pete

"When I’m not at my desk, I like to relax in my recliner and watch some YouTube or browse AirBnB and daydream about my next trip. On weekends I’ll be watching the football or trying my best to keep up with my 5 year old nephew!"

"Reports are always my favourite feature of any business software - you can analyse multiple aspects of your business and use valuable data insights to make informed business decisions. (Honourable mention - the Activity Feed!)"

Costa

"I love tech, travelling, nature, and have taken up blacksmithing as a new hobby with the ultimate goal of some day being able to craft Andúril."

"My favourite feature on TeamUp is the penalty system. It’s fairly new but it was developed by popular demand, and it makes me happy whenever any of our customers ask if we have such a feature, and I get to tell them “Well guess what! We have just that!”

Jenn

"I spend a lot of time rockhounding, crafting (attempting to anyway!), and combing through second-hand stores for treasures. My boys are grown so while the nest is empty, I’m always hunting for a new adventure.
I’m also an ordained minister so you might find me in the middle of a wedding somewhere!"

"My favorite thing about TeamUp is the recurring reservation option that we just added. This has been a much requested item from our providers who have older members and to see it delivered has been great!"

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