In this article, we'll run through how the TeamUp service fees are calculated.
Service fees are based on a 5 tier structure:
0-50 active members
51-100 active members
101-150 active members
151-200 active members
Unlimited active members
To clarify what an active member is, this is a person who registers for an event (course or class) OR makes a payment during the billing period.
An active customer is only ever counted once towards your service fees each month, regardless of how many times they've registered.
Service fees will adjust automatically each month, based on how many active members you have.
See your service fee payment history, get copies of all previous receipts and your upcoming charges from Settings >> Service Fees. Here you will also see the tier your service fees fall into:
You will also receive a receipt once your service fees have been paid each month, and this will indicate the tier you have fallen into for that billing month.
If you have any questions about service fees or any other of TeamUp features, please contact us at email@example.com.