Payments, Billing and Revenue - an overview of how to manage payments

There are probably 2 immediate questions you have on your mind when thinking about billing and revenue. How do I charge my customers? and where do I see customer payments come in?


Adding a payment method 

Firstly, you’ll want to decide which payment method options you would like to make available to your customers.

Payment methods can be integrated into your teamup dashboard via Settings>payments, and then Manage payment methods.

There are 2 payment methods we would suggest using over any others.

GoCardless - great for direct debit payments, and offer the best transaction fee of all our payment processor partners at 1%.

See GoCardless-what-how-why for more info.

Stripe - Ideal for credit and debit card payments, with a transaction fee of 2.4% + 20p.

See Stripe-what-how-why for more info.

The other payment method you may want to integrate is cash. This is great for offline payments, which are settled between your business and the customer.


Just click integrate on any payment method you would like to use:


Now you have your payment methods in place, your customers can make purchases on your teamup site.

If you have multiple payment methods integrated, then your customers will be able to choose their preferred payment method when making a purchase.


Viewing your billing and revenue 

To see payments, go to section Billing/Revenue. Here you can track activity for all your payments


Disbursements  - this is where you can payments that have been disbursed to your bank account.

Upcoming billing- See all upcoming payments due over the next month.


Pending billing  - See all payments that have been initiated by the payment processor, but not yet confirmed.

For online payments, they will move from pending to disbursed automatically.

For offline payments i.e. cash payments, they will need to be confirmed by you, once you have received payment from the customer.


Reports -  See all confirmed payments, as well as refunds.

Here you can see a report on payments within a given date range, as well as filtering for individual purchase types.

You can also export this report for further analysis, or you may even want to share this with your accountant. Just click ‘download csv’.


Have more questions? Submit a request


Please sign in to leave a comment.