Deleting a customer profile

Deleting a customer will permanently remove the profile from your account.

You can delete a customer from the customer detail page:



If the customer has any failed payments, upcoming event registrations, or active memberships, these will be removed when you delete the customer.


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After a customer is deleted, feeds will show "(Deleted Customer)" instead of their name, because the customer's name has been removed from the system. 

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If you arrive at a customer detail page via a feed link or one of many other links to a profile, here's what you see. We didn't track who deleted customers in the past, so the second line only appears for customers deleted from 16th July 2018 onwards. 

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Customer profiles cannot be deleted if they have a pending payment/s. If this is the case the customer could still owe you money. 

The payment should be confirmed/cancelled before the profile can be deleted.

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2. 

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