FAQ: How can I make a partial refund on a customers payment?

Navigate your way to the customers profile page you would like to make the partial refund to, and click refund:



You can now edit the amount. Just type the desired amount, and then click anywhere outside this box to update the refund total:



Note. The refund total will be inclusive of any tax/fees.

You will also have the option to send a receipt to the customer, and decide whether to refund via original payment processor or offline/cash when not supported
or
apply as an account credit towards future purchases.



Once completed, click 'Process Refund'. Payment history will now show the partial refund:




NB. Only a subset of payment processors support partial refunds.  Most only support refunding all of a payment, in which case a partial refund will be initiated via cash. 

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