How to change the price on a recurring membership for new and/or existing customers

You can edit the prices of any of your recurring membership plans at any time.

 Note. if a payment is already scheduled with the payment processor any changes to the membership price made will not update this specific payment, however, it will update future payments for that customer thereafter. 

First head to Memberships and select the membership that you wish to change e.g. Monthly Unlimited Membership.


45476f7668631fbc7718b7329810049f.gif


On the next page, within the Payments Plans section, you'll be given the option to add a new payment plan or edit an existing payment plan. To change the pricing click the Edit button for the relevant pricing plan. 

Captura_de_pantalla_2018-07-13_a_las_10.31.56.png 

To change the prices for new customers only, scroll down to Future Purchases, enter the new price and Save at the bottom of the page. Note: If you have taxes or fees enabled in your account please remember to click on adjust taxes/fees first and then enter the final new price in the total value.


Memberships_-_Change_prices_for_new_customers.gif

 

You will also have the option to edit the price your existing members pay.

To do this:

  • Scroll down to the Existing Members section within the Edit Payment Plan page and select "Yes, let me choose new prices for the existing members".
  • Click the top left-hand box in the title row of your existing customer list and click on 'select all'.
  • Then click on the New Price drop-down box, and select to set to the price for new customers. Alternatively, you change the price for each individual customer.
  • Finally, click Save at the bottom of the page.

 

Membership_-_change_prices_for_existing_customers.gif

Note. The above will change all existing customers in bulk. However, if you have some existing customers on different prices and wish to retain or make some of them different you will need to change each price individually instead. To do this simply enter the new price next to each individual customer name as required. 

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.