How to track and action no shows

There are some great ways the system can help you do this. 


Track who is not showing up to classes

Who's missing? Who's not showing up? 

Send a pre-class reminder email

How about sending a quick prompt before the class starts, reminding customers to unregister if they can no longer attend? 

Adding a pre/post class notification

Send an automated email to customers who no show
For instance, you could send customers an automated email when they no show. See the below guide for where to head to do this.

Adding a pre/post class notification

Note. You'll need to setup a post class trigger sent to no shows only. 

Add a fee to the customers membership

Maybe you want to fine customers for now showing over a certain number of times.

FAQ: How to add a payment to a recurring membership

For class packs you could subtract some of their usage:

Recording an extra usage against a customer's membership


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