Add a late cancellation notification

Use this notification to email customers who late cancelled from a class, and remind them of your cancellation policy. 

You'll need to add your trigger first. This defines the point the email is sent. 

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In this example the email will be sent 2 hours after a class starts. 

 

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Now the trigger is in place, you can create the action.

Select 'Email customers who late cancelled'.

 

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When would you like the action to take place?

You can choose to always sent this email to customers who late cancel. Or maybe you only want to send to customers of a specific class type.

In this example we'll always send this email to customers who late cancel. 

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Now you can add a customised email subject and email body which will be sent to the intended recipients. 

Use the variables on the right hand side to auto complete things like recipient name, class name and class start time.

Click Save action to finalise your notification.

 

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Your notification is now live and will be sent each time the action criteria is met. 

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