Getting Started
Setting up your teamup site
- Add teamup web app to your ipad
- Setting your email branding
- Setup Guide
- Add a Customer
- Add the teamup app to your mobile homescreen
- Adding your widget to a Squarespace site
Getting Started Videos
- Creating your first class type in teamup (VIDEO)
- Getting started with Waivers and Questions (VIDEO)
- Membership class prices, editing and options (VIDEO)
- Adding and editing membership plans (VIDEO)
- Training - Recurring reservations, new payment status and requirements email (VIDEO)
- Adding a class type (VIDEO)
Choosing the right payment method for your business
Using teamup with GoCardless
For Business Owners
Triggers and Notifications
- Add a late cancellation notification
- Adding a pre/post course trigger and action
- Membership purchase notifications
- Automated Birthday Notifications
- FAQ: How to track when a trigger action has been sent
- Editing a trigger or trigger action
Classes
- Bulk timeslot editing
- How to archive a class type
- Registration settings - Set when customers can no longer register for a class
- Export your class timetable to your calendar (iCal, Google & Outlook)
- Track your recurring reservations
- Managing recurring reservations
Courses
Managing Pricing, Memberships, and Plans
- Apply a discount code to an active recurring membership
- Class Pack/Fixed length Usage Limits
- Recurring membership usage limits
- Creating a recurring membership
- Create memberships for new customers only
- Close and Delete a membership
Customer management
- Make a recurring reservation from a customer profile
- Setting your New customer criteria
- Apply a discount code to new customers only
- Searching for new customers
- Registering customers for a class
- Block bookings - how to add repeat bookings to a customer's profile
Managing Payments and Billing
- Which cards and payment types can I accept with Stripe?
- Editing upcoming billing
- Process a pending offline membership payment as an online bill
- Bulk cancel pending offline payments
- Confirming pending offline payments
- Creating Taxes and Fees
Managing your booking and registration settings
Discount Codes
Store/Shop
FAQ's
- FAQ: How does GoCardless keep your payment details safe?
- Contact Us
- Does teamup integrate with any accounting software i.e. Quickbooks, Xero etc?
- How do I cancel my teamup account?
- How do I share teamup with other businesses?
- What is Kiosk and how is it used?
For Members and Athletes
Getting Started
Memberships
- Purchasing a membership
- How to upgrade or downgrade your membership
- How to renew your membership
- How to change payment details for your membership
- Adding a payment method to your membership
- FAQ: I have multiple memberships valid to use for the same event, how do I choose which one I use to make the booking?
Managing your class bookings
Courses
For Members and Athletes
- Will I get a receipt for my purchase
- How to Reset your Password from a Provider Widget
- Setting up SMS notifications
- How can I set up and manage an account for Child or partner or any other family member
- How to change your email address and/or password
- How can I see when I'm next going to be billed and how much?