COVID-19

Best practices on how to handle the Coronavirus outbreak within your TeamUp account, and insight into how you can prepare for any closure

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10 articles in this collection
Written by Tom Larsen, Matt Pegler, Mitch and 1 other

What should I do if I have to close my business due to COVID-19 (Coronavirus)?

How to contact customers. Managing class cancellations. Tips on how to handle payments and finances.

Written by Mitch
Updated over a week ago

How to offer online classes to your members

Written by Vicki Morillo
Updated over a week ago

How to create donation-based classes

How can I take donations from my customers?

Written by Vicki Morillo
Updated over a week ago

How to put memberships on hold in bulk

Hold your customers' memberships in bulk. Freeze or pause their memberships.

Written by Mitch
Updated over a week ago

How to put customers' packs and prepaid plans on hold

Freeze or pause a non-recurring membership. How to bulk-extend expiration dates on packs and prepaid plans.

Written by Vicki Morillo
Updated over a week ago

How to bulk edit recurring membership prices for your existing customers

Bulk edit payment plans for existing members

Written by Vicki Morillo
Updated over a week ago

Using Zoom with TeamUp for online/video classes

Does TeamUp integrate with Zoom?

Written by Matt Pegler
Updated over a week ago

Zoom Meetings Password Settings Update

Zoom updated all meetings to require passwords on 5 April. This might affect you if you use a single Zoom URL for all classes.

Written by Tom Larsen
Updated over a week ago

Reopening your business after COVID-19

How to edit or end holds in bulk

Edit membership holds in bulk. End or unfreeze holds in bulk.

Written by Vicki Morillo
Updated over a week ago

Rescheduling regular classes

Reinstating physical venues. How can I change back to regular classes?

Written by Vicki Morillo
Updated over a week ago