Yes! You can create an automated email that goes out 1 hour or more before an online class starts. 

This email can be used to remind customers to log into their TeamUp account before class and include the Zoom link so they won't have to look for the class confirmation email.

Note. customers do not need the link via email to join the online meeting. They can head to their TeamUp account and click on the class they've registered onto from the calendar. See How do customers join a Zoom video meeting? for more on this.

You can also include tips on equipment required/placement, size of space needed, muting laptop etc. within your notification. 

How to set up the email

For help setting up automated pre-class notifications, please see Adding a pre-post class notification

To include the Zoom link in the notification, you'll need to use the {{online_venue_instructions}} variable in the email*. 

*Using the {{online_venue_instructions}} for classes at online venues will automatically insert a button that links to Zoom into the email under an "Online Class Instructions" section, as seen below.

Do customers get the reminder if they book the class last-minute? 

If your pre-class reminder gets sent, say, 2 hours before the start of the class and a customer books 30 minutes before, they won't get the reminder email, but they'll still have access to the Zoom link:

  • They can find the link in the class registration confirmation email. This email gets sent whenever a customer registers for a class.
  • Or they can head to their TeamUp account and click on the class they've registered onto from the calendar. They'll have an option to open the video stream from there:

Jump to

Adding a pre/post class notification for regular classes

An overview of the Zoom integration with TeamUp

Recommended resources

Taking your fitness classes online

How to use Zoom to run great fitness classes online

Online classes FAQs

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