Failed payments are payments that have failed and are not being retried. To view a list of all failed payments, head to Billing/Revenue >> Pending - Failed.
Failed payments allow several invoice and membership actions:
- Void. Voiding an invoice will skip the payment. Please note that voided invoices can no longer be paid.
- Edit/Retry. This option will allow you to change the amount and date on the payment in order to retry it.
- Change payment method. Click here to change the customer's payment method on their membership.
- Cancel. Select this option if you wish to cancel the customer's membership entirely. When you cancel the membership, you will also be able to choose if you want to cancel the customer's pending payment/s.