Failed payments are payments that have failed and are not being retried. These payments must be resolved manually.
To view a list of all failed payments, head to To-dos >> Failed Payments or Billing/Revenue >> Pending - Failed*.
*The Billing/Revenue >> Pending - Failed section will re-direct you to To-dos >> Failed Payments. We're working towards transitioning all actionable items on the system over to To-dos. For more information on which items will be moving to To-Dos, please see Transitioning to To-dos.
Failed payments allow several invoice and membership actions:
- Void. Voiding an invoice will skip the payment. Please note that voided invoices can no longer be paid.
- Edit/Retry. This option will allow you to change the amount and date on the payment in order to retry it.
- Change payment method. Click here to change the customer's payment method on their membership.
- Cancel. Select this option if you wish to cancel the customer's membership entirely. When you cancel the membership, you will also be able to choose if you want to cancel the customer's pending payment/s.