Bills are open invoices that must be paid by the customer. For example, a payment that is being retried because it failed will drop into the bills section.
You can find all bills under To-dos >> Bills or Billing/Revenue >> Pending - Bills*.
*The Billing/Revenue >> Pending - Bills section will re-direct you to To-dos >> Bills. We're working towards transitioning all actionable items on the system over to To-Dos. For more information on which items will be moving to To-Dos, please see Transitioning to To-dos.
To view the available options, click the icon at the end of each row:
The popup lets you know when the payment will be automatically attempted next and the reason for the failure. There are two actions available:
- Void. Voiding an invoice will skip the payment. Voided invoices can no longer be paid and automatic attempts will cease.
- Send the customer a link to pay the invoice. This option can be used when the customer would like to pay using a different payment method. Click the clipboard icon to copy the link.